Mwanga Limited Recruitment -Mwanga Limited is looking to hire qualified and suitable candidates to fill the position of a for Tele-collection Officer. Interested and qualified persons should kindly apply below.
Mwanga is a customer centric, technology driven business support firm that focuses on debt collection, customer data analysis for decision making and customer relationship management for growing and innovative businesses in Africa.
We are recruiting to fill the position below:
Job Title: Tele-collection Officer
Location: Lagos
Job Description
- Manages recovery of overdue loan
- Contacting customer’s daily/weekly and informing them of their overdue loans.
- Following up with customers daily/weekly on previous payment redemption date
- Advising customers on the best payment options and negotiating suitable payment plans.
- Thoroughly understands assigned portfolio and product
- Responding to customer queries and escalating accordingly
- Maintaining accurate, up-to-date customer account information
- Reporting accurate customers feedback daily/weekly
Qualifications and Requirements
- Minimum Qualification: OND / HND / B.Sc
- Previous experience in tele-collections or Customer Service will be an added advantage
- Strong Written, Communication and Negotiation Skills.
- Strong command of English Language and at least, one other local or international language
- Agile, Teachable and willing to learn
- Ability to collaborate with a team in a fast-paced environment.
- Attention to detail and strong Listening skills
- Persuasive, sales/marketing and analytical skills will be an added advantage
See also-Oblezoh Limited Recruitment for Account Specialist
Why Work With Mwanga?
- A unique opportunity to work in a fast paced, structured and technologically driven environment
- The opportunity to become part of a highly professional, dynamic and family-oriented team growing the BPO space in Nigeria
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our fast-growing businesses.
- You become a key player in the rising of financial inclusion in Africa as our service encourages lenders to remain in business thereby giving quick finance access to members of the community.
- Your quota becomes a part of the big picture for the continent.
Benefits
- Base Pay
- Variable Pay & Incentives that can earn you over NGN60,000 monthly
- HMO and Pension
- Other Benefits.
Application Closing Date
submission of all applications ends 15th July, 2022.
Mode of Application
Interested and qualified candidates should forward their CV to: careers@mwanga.ng using the Job Title as the subject of the email.
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