Ascentech Services Limited Recruitment for Customer Service Executive (CSE)

Ascentech Services Limited Recruitment- Ascentech Services Limited is looking to hire qualified and suitable candidates to fill the position of Customer Service Executive (CSE). Interested candidates should kindly apply below.

Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their businesses.

We are recruiting to fill the position below:

Job Title: Customer Service Executive (CSE)

Location: Mainland & Island, Lagos
Employment Type: Full-time
Sector: Telecommunication

Roles/Responsibilities

• Manage large amounts of incoming phone calls and generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call-handling quotas
• Take the extra mile to engage customers.

Qualification and Requirements

• HND / BSc in a related field
• 1-3 years of proven experience as a Customer Support or Client Service Representative
• Track record of over-achieving quota
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices

Recommended – 

Standard Chartered Bank 2023 Graduate Programme – Client Coverage

Standard Chartered Bank Nigeria Consumer, Private and Business Banking (CPBB) Internship Programme 2023

Standard Chartered Bank 2023 Graduate Programme – Conduct, Financial Crime and Compliance (CFCC)

How to Apply

Interested and qualified candidates should send their CVs to: cv@ascentech.com.ng using the Job Title as the subject of the mail.

Note: Only qualified candidates will be contacted

Application Deadline 

6th January 2023.