Ascentech Services Limited Recruitment- Ascentech Services Limited is looking to hire qualified and suitable candidates to fill the position of Customer Service Executive (CSE). Interested candidates should kindly apply below.
Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their businesses.
We are recruiting to fill the position below:
Job Title: Customer Service Executive (CSE)
Location: Mainland & Island, Lagos
Employment Type: Full-time
Sector: Telecommunication
Roles/Responsibilities
- Manage large amounts of incoming phone calls and generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call-handling quotas
- Take the extra mile to engage customers.
Qualification and Requirements
- HND / BSc in a related field
- 1-3 years of proven experience as a Customer Support or Client Service Representative
- Track record of over-achieving quota
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively.
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
Recommended –
Standard Chartered Bank 2023 Graduate Programme – Client Coverage
Standard Chartered Bank 2023 Graduate Programme – Conduct, Financial Crime and Compliance (CFCC)
How to Apply
Interested and qualified candidates should send their CVs to: cv@ascentech.com.ng using the Job Title as the subject of the mail.
Note: Only qualified candidates will be contacted
Application Deadline
6th January 2023.
