Unilever Nigeria Plc Recruitment For MCO Head of People Experience, West Africa

Unilever Nigeria Plc Recruitment For MCO Head of People Experience, West Africa – Unilever Nigeria Plc – Welcome to Unilever, a global multinational and fast-moving consumer goods (FMCG) company with products sold in over 190 countries and more than 2 billion consumers across the world who use our amazing products every day.

We are recruiting to fill the position below:

Reference ID: job requisition id R-49901
Location: Lagos
Employment Type: Full Time

Job Description

The MCO Head of People Experience (PX) at Unilever is responsible for the continuous improvement of the relationship between Unilever and its people. We want Unilever to be the employer of choice for hundreds of thousands of people worldwide, and a trailblazer for best-in-class people experiences.
The MCO Head of People Experience will be the custodian of this ambition and is a champion for employees and the policies, processes, technologies, and facilities that will help make their time at Unilever productive, engaged and fulfilling, driving business effectiveness, employee satisfaction, and retention.
The MCO Head of People Experience has responsibility, accountability & ownership for leading and integrating the people experience across the end-to-end life cycles and moments that matter as well as the delivery of Global, Regional, and Country Experiences.

Roles/Responsilibilities

Own day-to-day activities and performance for people experience in-market and team delivering in-market PX, including Payroll and WPS
Coordinate and share best practices and insights across markets
Escalation points for people experiencing issues in the market
Owns the voice of the employee and leads the conversation about employees with relevant stakeholders, challenging where necessary.
Continuously improves the end-to-end experience for employees, for all life cycles and PX programs
Owns experience insight data and key employee sentiment metrics
Advocates for best practices in PX design and execution with relevant stakeholders, including communicating standards and practices to the local level
Responsible for an impact assessment on current state experience, and building change and adoption plans into BAU
Acts on issues or problems raised by the business or users. Resolves or escalates problems.
Co-ordinates and facilitates process improvement
Initiates and maintains governance and ways of working to improve relations and open communications with and between stakeholders.
Builds teams capability and future fit skills
Employee Data Protection Champion for West Africa – liaising with the Legal team and implementing the framework as per Governance requirements.
Achieves the agreed PX measures (including cost) and service level requirements for PX.
Ensures that service level agreements, contracts, and negotiations with both internal and external suppliers are aimed at meeting the business needs, by providing a value-for-money service.
Ensures that all compliance and regulatory BAU requirements are met and approved, meeting internal and external audit standards
Supports the Global mobility team with in-market operations as required

Scope/interfaces/relevant stakeholders:

The role reports to the Head of People Experience for Africa with an Indirect line to the Head of HR for West Africa
The MCO Head of PX is directly accountable for the in-market teams, employees’ experiences, and services.
Key interfaces include MCO HRLT, HRBPs, Africa PXLT, Africa Ops Hub, global PX leads, global and local Finance and legal, IT Business Partners, and LTs.
The MCO EP Lead supports regional and global SMEs and Procurement during the negotiation of Contracts and Service Level Agreements with Contractors, Third Parties, and Suppliers.
Vendors such as payroll providers, recruitment agencies, and employee benefits.

Flexibility for this Role (Working Model, Mobility):

Hybrid – Office-based, remote/flexible

Qualifications and Requirements

5 years deep HR experience or with People Experience or other relevant experience.
Big-picture thinker, confident in taking strategic decisions that will impact culture, policy, and ways of working.
Strong knowledge of FMCG and its ways of working.
Ability and experience in leading large remote teams working in multiple disciplines and ability to make an impact with stakeholders
Budget and cost management
Experience working with HR systems, processes, and solutions.
Previous experiences in crafting innovative experiences and journeys

Skill:

Understand Reward, Payroll, Recruitment / Core HR and applied at the country level in order to drive scalable global solutions.
Strong knowledge of FMCG and its ways of working in terms of driving global solutions but understanding the local legal/compliance requirements.
Strength in applying governing rules and structures (i.e., reporting requirements. Local legislation), and partnering with specialist functions (Audit, Finance, etc.).
Knowledge and expertise in managing various partners and creating a seamless operation between partner and MCO.
Agile in thinking big picture with local deviations to drive simple process design and continuous improvement.

SOLs: