Tek Experts Recruitment – Tek Experts is recruiting qualified and suitable candidates to fill the positions below. Qualified candidates should kindly apply below.Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.
We are recruiting to fill the position below:
Job Title: Technical Support Advocate
Requisiton ID.: 5052
Location: Victoria Island, Lagos
Categories: Technical Support
Job Description
- The MS Consumer team, also known as the Modern Life, Gaming and Customer Service (MLGCS) team, provides Tier 1 and Tier 2 customer experience service and technical support to Microsoft end users.
- You’ll learn top-tier Microsoft products including Office, Windows, Skype, and Teams, collaborating with your teammates as part of a cluster to support and learn from each other.
- Each cluster works together to provide a great customer support experience.
Job Roles/Responsibilities
- Serve as single point of contact for customers, gathering information needed to resolve cases, setting expectations, and delivering guidance on resolutions while a technical team works to resolve critical system issues.
- Assign appropriate severity level, category, priority, and team to each incident.
- Manage the end-to-end customer case lifecycle to ensure incidents are resolved accurately and timely, proactively following up and engaging with the customer.
- Collaborate and seek guidance from technical engineers, subject matter experts, and other team members to validate your approach, escalating to higher level technical support as needed.
- Maintain documentation for all cases, including queries, process steps, resolutions consistent with commitments, and prescribed protocols, always protecting confidential and sensitive information.
Qualifications and Requirements
- Higher-level education (HND / B.Sc / B.Tech) is required
- NYSC completion / Exemption certificate is required.
- Certifications relevant to the product are helpful.
- Up to 2 years of experience in a customer service, customer support or related technical support role and basic understanding of technology-based and customer support required.
- Proficiency in MS Office, including Outlook, PowerPoint, Excel, etc. required.
- Familiarity with IT and/or software systems required.
- Customer obsession, initiative, anddrive to exceed expectations required.
- Creativity, adaptability, and strong problem-solving skills required.
- Ability to work independently but know when to collaborate required.
- You have customer service, technical support, or IT experience.
- You’re customer-obsessed, take the initiative, and exceed expectations.
- You’re a proactive, collaborative team-player.
- You’re able to adapt quickly as situations change.
- You’re proficient in both written and oral English.
Application Closing Date
9th December, 2022.
Mode of Application
Interested and qualified candidates should:
Click here to apply online
(2)Job Title: Dynamics ERP Technical Support Engineer
Requisiton ID.: 5051
Location: Victoria Island, Lagos
Categories: Technical Support
Job Description
- The Microsoft Dynamics team provides support for top-of-the-line business applications from Microsoft, their partners, and their customers around the globe, including Dynamics 365 Operations, Dynamics 365 Business Central (ERP), Dynamics 365 Customer Engagement (CRM), and Microsoft Power Apps and Flows, a next-generation software integration/automation.
- First-level Support Engineers work directly with customers on cases, maintaining communication via phone, email, and remote support screen sharing.
- To resolve issues quickly, you will collaborate with peers, technical leads, high-level Microsoft engineering teams, and other product teams.
Job Roles/Responsibilities
- Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
- Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations impacting business priorities, troubleshoot, reproduce customer issues in lab environments, and seek guidance from technical leads and subject matter experts as needed.
- Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
- Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
- Mentor junior support engineers as needed or requested by management.
Qualifications and Requirements
- Higher-level education (HND / B.Sc / B.Tech) is required
- NYSC completion / Exemption certificate is required.
- Certifications relevant to the product are helpful.
- Up to 2 years of experience in a customer service, customer support or related technical support role and basic understanding of technology-based and customer support required.
- Proficiency in both written and spoken English required.
- Proficiency in MS Office, including Outlook, PowerPoint, Excel, etc. required.
- Familiarity with IT and/or software systems required.
- Customer obsession, initiative, anddrive to exceed expectations required.
- Creativity, adaptability, and strong problem-solving skills required.
- Ability to work independently but know when to collaborate required.
- You’re familiar with Dynamics 365 Operations, Dynamics 365 Business Central (ERP), Dynamics 365 Customer Engagement (CRM), and Microsoft Power Apps and Flows.
- You’re proficient in both written and oral English.
- You’re creative, adaptable and have strong problem-solving skills.
- You’re customer-obsessed, take the initiative and exceed expectations.
- You’re a fast learner interested in understanding our products.
- You’re proficient in both written and oral English.
Application Closing Date
9th December, 2022.
Mode of Application
Interested and qualified candidates should:
Click here to apply online
(3)Job Title: Dynamics CRM Technical Support Engineer
Requisiton ID.: 5050
Location: Victoria Island, Lagos
Categories: Technical Support
Job Roles/Responsibilities
- The Microsoft Dynamics team provides support for top-of-the-line business applications from Microsoft, their partners, and their customers around the globe, including Dynamics 365 Operations, Dynamics 365 Business Central (ERP), Dynamics 365 Customer Engagement (CRM), and Microsoft Power Apps and Flows, a next-generation software integration/automation.
- First-level Support Engineers work directly with customers on cases, maintaining communication via phone, email, and remote support screen sharing.
- To resolve issues quickly, you will collaborate with peers, technical leads, high-level Microsoft engineering teams, and other product teams.
- Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
- Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations impacting business priorities, troubleshoot, reproduce customer issues in lab environments, and seek guidance from technical leads and subject matter experts as needed.
- Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
- Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
- Mentor junior support engineers as needed or requested by management.
Qualifications and Requirements
- Higher-level education (HND / B.Sc / B.Tech) is required
- NYSC completion / Exemption certificate is required.
- Certifications relevant to the product are helpful.
- Up to 2 years of experience in a customer service, customer support or related technical support role and basic understanding of technology-based and customer support required.
- Proficiency in both written and spoken English required.
- Proficiency in MS Office, including Outlook, PowerPoint, Excel, etc. required.
- Familiarity with IT and/or software systems required.
- Customer obsession, initiative, and drive to exceed expectations required.
- Creativity, adaptability, and strong problem-solving skills required.
- Ability to work independently but know when to collaborate required.
- You’re familiar with Dynamics 365 Operations, Dynamics 365 Business Central (ERP), Dynamics 365 Customer Engagement (CRM), and Microsoft Power Apps and Flows.
- You’re proficient in both written and oral English.
- You’re creative, adaptable and have strong problem-solving skills.
- You’re customer-obsessed, take the initiative and exceed expectations.
- You’re a fast learner interested in understanding our products.
- You’re proficient in both written and oral English.
Application Closing Date
9th December, 2022.
Mode of Application
Interested and qualified candidates should:
Click here to apply online
(4)Job Title: Team Manager
Requisiton ID.: 6722
Location: Victoria Island, Lagos
Categories: Information Technology
Job Roles/Responsibilities
- The M365 team supports online and cloud applications for premier M365 customers.
- As part of the M365 team, you will spend much of your time collaborating with your team to bring cases to resolution.
- Some cases will be transferred to a higher tier of support.
- Support Engineers will work with peers, Tech Leads, Subject Matter Experts, and Technical Advisors from Microsoft.
- However, you should also be able to work independently, learn the product and make troubleshooting decisions on your own.
- Manage your team to ensure exceptional customer service across technical service lines.
- Support the personal development of your team through training and coaching.
- Act as primary escalation point for team operational issues and customer delivery management.
- Provide accurate and timely communication to all stakeholders in a customer support issue.
- Attend regular operational and business review meetings.
- Monitor KPIs to ensure proper business delivery.
- Review processes and workflows to diagnose areas of improvement and propose improvement plans where gaps are found.
- Share updates and reports with management.
- Own, monitor, coordinate and manage all escalated cases.
Qualifications and Requirements
- Higher-level education in a technical discipline or related certification is preferred.
- 3 – 5 years in technical support, software support, IT operations, and/or infrastructure support are required, with 1 – 2 years of experience managing teams.
- Experience in supporting cloud-based technologies is preferred.
- Excellent knowledge of technology-based environments and solutions is required.
- Certification in MS Azure, MCSE, CCNP, Linux, or one of the core team technologies is preferred.
- You have experience with technical support, Microsoft Exchange, Outlook, Teams, online/cloud tools, hybrid environments, or mobile operating systems.
- You love technology, understand it and are adept at using it.
- You’re able to adapt quickly as situations change.
- You’re empathetic and advocate for our customers.
- You’re customer-obsessed, take the initiative, and exceed expectations.
- You’re proficient in both written and oral English.
Application Closing Date
14th December, 2022.
Mode of Application
Interested and qualified candidates should:
Click here to apply online
(5)Job Title: Media Content Developer
Requisition ID.: 9164
Location: Victoria Island, Lagos
Categories: Education
Job Description
- We’re looking for a Media Content Developer with a proven track record in the digital learning development or technical writing fields.
- You will be responsible for creating engaging media learning objects and providing expertise in the use of authoring tools and converting the instructional design into tangible learning solutions such as audio files, video-based learning, and e-learning.
- The role requires learner-centered design using modern learning technologies.
- It will be based in Nigeria, and you will operate within the Learning Content Services unit under the Global Learning Content Services Manager.
- We are looking for teammates who want to be part of the tech movement. People who want to progress their career now and gain experience for tomorrow.
- We celebrate diversity in every way. In fact, it’s the reason we’ve grown so fast.
- If you like being part of a global team, are passionate about technology and creative problem solving, and want to leave a mark bigger than yourself, we should talk.
Job Roles/Responsibilities
- Work with the Instructional Designer to confirm course specifications and resolve gaps.
- Be the champion for accessibility and course consistency within the organization.
- Utilize authoring tools like Camtasia, iSpring, and Articulate to build e-learning courses and demonstrations.
- Work in a fast-paced, constantly changing environment.
- Produce e-learning courses according to deadlines and address changes and feedback to course deliverables in a timely manner.
- Work collaboratively with graphic design and video producers to create an impactful learning experience.
- Develop learning deliverables in various engaging formats (e.g., courses, games, videos, quizzes, etc.).
Qualifications and Requirements
- A Bachelor’s Degree or a minimum of 2 years of digital learning development experience or technical writing is required.
- Professional fluency in English is required, both written and oral.
- Experience with learning ecosystem technologies such as e-learning authoring tools (Adobe Captivate, Articulate Storyline, Elucidat, etc.), screencasts (Screenflow or Camtasia), video editing, AR/VR software, and working on large-scale learning programs in a global team.
- Knowledge of different e-learning formats and ability to recommend the best approach based on each situation (.MP4, SCORM, or xAPI) as well as LMS management experience working with open source (e.g., Moodle).
- The ability to develop learning courses that are creative, engaging, and effective.
- Experience with UX, visual/graphic design, video production, web content development (HTML, CSS, JavaScript, Python), gamification, adult learning, and modern instructional design is an advantage.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
(6)Job Title: L&D Programs Manager
Requisition ID: 9146
Location: Victoria Island, Lagos
Work Type: WFH optional
Categories: Education
Job Description
- We are seeking a dynamic and prescient L&D Programs Manager to offer leadership and insight as a key member of the Global Learning and Development team.
- The role will call for high-level decision-making informed by a firm understanding of current technological trends as well as sharp instincts gained from previous success in designing large-scale programs using modern learner-centered design and technologies.
- You will aid in overarching learning program strategy, as well as the management, design, implementation, and evaluation of these learnings and the integration of process structures to support them.
- Elev8 is the leading partner for global skilling and transformative education initiatives for enterprises and governments.
- The most respected organizations rely on us to help them reach their digital transformation goals. Governments look to us to prepare their citizens for the jobs of the future. If you want to grow in your career and make an impact every day, come join our global team.
Job Roles/Responsibilities
- Strategize, implement, and evaluate program initiatives in line with established process and/or organizational goals
- Partner with strategic suppliers to implement a new learning platform that identifies skill gaps, recommends courses, and prepares employees for next-tier roles.
- Drive and facilitate training needs and improvements.
- Partner with various cross-functional teams to create a culture of exceptional customer-centric focus.
- Drive and share documented best practices across the learning teams
- Collaborate with the technology team to identify any issues during the deployment of learning programs or projects and communicate with the development team as needed.
- Maintain documentation for the various projects and processes for supported locations.
- Drive the completion of compliance training for supported programs.
- Establish an environment of continuous, adaptive learning that enables employees to learn in a personalized, immersive, and engaging manner
- Drive learning metrics and partner with internal data analysts to collect and visualize data and then present findings to executives and business leaders to drive data-driven decisions.
Qualifications and Requirements
- Bachelor’s Degree with an emphasis in Instructional Technology, or an IT Degree with instructional design experience.
- A Master’s in Instructional Design would be advantageous.
- At least 2 years of experience in Learning Program Design, digital learning, and learning program management.
- A firm grasp of business acumen and the ability to quickly apply key business outcomes to L&D programs.
- Proven success designing for technical, soft skills, classroom, social, MOOCs, micro learning, blended, and virtual learning that have scaled to a global learning audience.
- Deep experience in overseeing learning solutions that directly impact workforce optimization strategy.
- A nuanced understanding of AI or Machine Learning as it applies to learning and workforce development.
- Experience working with an IT or technical workforce.
- Experience with content curation from SME-generated content.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
