A group of companies based in Lagos in the logistics sector with business focus on courier, haulage and air-freight services is looking to hire a Group Head of Operations.
Position Objective
To oversee, direct, promote, and coordinate business operations in a manner that will optimize market share, improve efficiency, help achieve the mission and goals, and result in the overall attainment of the overall objectives of the Group. The ideal person should have extensive experience in general logistics (courier, haulage and freight services) with managerial competence covering general m management, marketing, and operations.
Duties
- Responsible for overall operational management and performance of Hub and delivery operations;
- Outline the short-term goals in line with the medium-term plans, goals and policies;
- Design operational masterplans for the different service units under the group;
- Supervise the daily activities of the mail room;
- Supervise dispatchers, hub operations team, customer service, coordinators & couriers to ensure that every shipment is picked and delivered within SLA;
- Drive business expansion of each service-line;
- Ensure actualization of business targets;
- Ensure high standards of customer experience always;
- Ensure the growth in the Group’s market share;
- Maintain a safe and organized storage facility for all consignments in transit (warehousing related);
- Design standard flow charts for each service’s delivery process, and co-ordinate delivery network across all branches;
- Train and develop industry best practices and SOPs to operations and customer service team members;
- Evaluate all aspects of employee performance and provide coaching or discipline as needed;
- Provide operations staff with guidance and support to cope with volume growth;
- Reassign responsibilities based on change in volumes or geography;
- Ensure zero downtime of all operational vehicles and motorbikes;
- Design internal appraisal measures to ensure optimal performance of staff;
- Drive and promote safe handling of all shipments;
- Ensure optimization of the electronic mail tracking platform;
- Ensure optimization of the address verification platform;
- Supervise the IT support infrastructure for the business;
- Coordinate/manage/guide field officers to ensure quality and professionalism;
- Ensure that the process and employees are working smoothly and efficiently.
Education and experience:
- Must be a graduate; additional qualification(s) will be a plus
- Minimum of seven (7) years’ experience in the logistics sector, with at least 3 of those at managerial level in a courier, haulage or freight business
- Experience in fleet management and the use of a standard CRM
- Strong knowledge of courier, haulage or freight operations processes
- Verbal and written communication skills
- Comfortable with direct people management
- Ability to work under pressure
- Time Management
- Problem solving
- Process improvement
- Knowledge of proper freight handling/loading techniques
- Ability to communicate effectively with all levels of operations & management
- Strong interpersonal skills to create conditions for cooperation and high standards of performance from subordinates to ensure targets and KPIs are met
- Strong organizational skills
- Strong leadership skills
- Effective communication skills
- Proactive in thinking
- Dynamic in approach
- Flexible
- Detail-oriented and focused
Reporting line
Salary
How to Apply
- Interested and qualified applicants should forward their CVs to mgtpositions@stresert.com using LDG-2022 as subject. Only shortlisted applicants will be contacted