Standard Chartered Bank Nigeria Recruitment for Manager, Trade Operations – Standard Chartered Bank – We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other.
We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. As a leading international bank, we strive to help people and businesses prosper across Asia, Africa, and the Middle East.
We are recruiting to fill the position below:
Job Title: Manager, Trade Operations
Job ID: 2200028130
Location: Victoria Island, Lagos
Job: Operations
Schedule: Full-time
Employee Status: Permanent
Roles/Responsibilities
- To assist the Head of Trade Ops in managing and overseeing the day-to-day Core Operation team with the aim to achieve
- Operational standards/compliance
- Increased productivity and efficiency
- Good cost control within the team
- Good quality control on operational/transactional risks
- Compliance with regulations relating to Trade
- Drive and monitor initiatives and activities to improve daily operations in view of accuracy, efficiency, and services.
- Work closely with Trade Product Operation and GBS to standardize, simplify, improve and streamline processes to strive for continuous productivity improvement.
- Work closely with Trade Client Operation team to continuously drive tier 1 client experience improvements.
Process, Productivity, and Budgetary Management:
- Manage Core Operation Team daily operations accordingly to the laid down procedure and standard of service and ensure operations complies with applicable:
- by Generic Product Program and Country Product Addendum.
- Money Laundering Prevention Procedures and report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager
- Sanctions policy and procedures
- Group Policies / GDOI
- Legal and Compliance Policies
- Local Regulations
- Monitor workflows to ensure all transactions are promptly processed as reflected by the agreed turnaround times for customers by team members who possess compatible expertise.
- Counter
- Pre-processing / Scanning
- Safekeeping
- Post-processing and despatch
- Document endorsements and substitutions.
- Authorized Signatory of Trade Instruments.
- Archival
- Regulated in Country Processing Activities.
- Local Products
- To set realistic but demanding productivity targets for units with a view to reducing unit cost.
- Use volume data to do daily / weekly / monthly volume forecasting and organize sufficient resources to handle the volumes within the expected turnaround times.
- Assist Head of Trade Ops in collaboration with Technology on futuristic digital opportunities, pre-empt disruptive forces and commercialize innovative use of technologies.
- Assist the Head of Trade Ops to achieve the financial performance targets of operations and to drive the respective country to prioritize investments into making client journey simpler, faster, and better Challenge the status quo in driving courageous conversations of doing business with the Right Clients with a sustainable cost/income ratio.
Governance and Risk Management:
- Monitor workflow of transactions during pre-processing and post-processing ensuring items are completed within the agreed TAT and any items escalated in case of TAT breach.
- Support to effectively implement all operational, regulatory, and financial control measures and monitoring plans for compliance and control standards as per the defined Enterprise Risk Management Framework.
- Assist to coordinate periodic business monitoring (self-assessment) activities within the business unit and escalate findings and or breaches to the Business Unit Head and BRM, when they occur.
- Proactively communicate with the Business Unit Head and BRM on operational risk issues. Escalate significant events to the Business Unit Head /BRM as appropriate. Support operations team pre/post audits and assurance reviews.
- Provide support on any regular and ad hoc tasks related to unit operational risk management assigned by BRM from time to time
- Embed the Group’s values and code of conduct. Develop a robust culture to ensure adherence to the highest standards of ethics, and compliance with relevant policies, processes, and regulations among employees.
Business Continuity Management:
- Assist the Head of Trade Operations to ensure an adequate Business Continuity Management (“BCM”) plan is in place across the business, to facilitate the continuity of critical business operations in the event of significant business interruption.
People and Talent:
- Train up team members to maximize the productivity of resources available and to ensure that they have the required level of expertise to answer customers’ queries and apply the operational standard required by the Bank.
- Monitor morale and constantly motivate direct reports to ensure that optimum level of productivity and service standards are achieved.
- Act as a sponsor for the team for all changes facing the Trade Operations group to ensure that such changes are implemented successfully.
- Lead and support a change in mindset, building a culture of client-centricity, agility, and accountability through standardized metrics and measurement, with the expectation that everyone in Operations is the driver and owner of client outcomes.
- Review team structure and capacity plans in accordance with changes in business structure and demand.
- Ensure succession planning for critical roles in place.
Regulatory and Business Conduct:
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines, and the Group Code of Conduct.
- Always work towards achieving the outcomes set out in the Bank’s conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct, and compliance matters.
- Monitor the effective communication and implementation of regulatory changes.
Key Relationships
Internal:
- Head and team members of Trade Operations
- Head and managers of GBS
- Trade BRM
- Group Trade Operations and Centre of Excellence
- Local TB Product Management
- CCIB Head, RMs, and CMs
- BB Head and RMs
- Business Technology
- Front Office and Middle Office
- Other Operations Functions
- Other Functions (HR, Finance, Legal and Compliance, Tax)
- Audit and investigations
External:
- Customers
- Vendors
- External consultants
- Bank Audit / Accounting firms
- Local and Regional Regulators
Minimum Requirements
- Bachelor’s Degree
- 8 years of working experience in Operations
Professional Skills:
- In-depth understanding of various types of trade products, process flow, regulations, and accounting rules.
- Strong analytical, problem-solving, and operational skills.
- Good management skills and ability to coach the team to achieve the agreed target.
Soft Skills:
- Sound PC / MS Office skills.
- Strong organizational skills and well-developed business abilities.
- Good interpersonal skills and communication skills.
- Self-motivator, able to manage multiple tasks and work under pressure.
Other Preference:
- Passion for identifying and driving new operations improvement opportunities.
- Other than the above roles, job holders should follow other job duties and responsibilities assigned by line manager from time to time.
Application Closing Date
10th December 2022.