Qatar Airways Recruitment for Airport Services Agent

Qatar Airways Recruitment – Applications are open for recruitment for qualified and suitable candidates for the position of Airport Services Agent. Interested persons should kindly apply below.

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 160 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

We are recruiting to fill the position below:

Job Title: Airport Services Agent

Job ID: 192822
Location: Lagos
Category: Cargo & Airport Operations

Job Description

As an Airport Services Agent, you will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling.
You will ensure a quality service and adherence to safety policies and security standards.

Roles/Responsibilities

Liaising with check-in, transfer desk and other related areas for the smooth acceptance of passengers
Escorting and directing arriving and departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates
Assisting the Duty Officer in handling company materials and records
Liaising with the Ground Handling agent (GHA) for quick processing of hotel and transfer passengers
Supervising GHA staff during all flights to ensure Qatar Airways standards of service quality is maintained
Organizing check-in counters and coordinating documentation issues
Ensuring passengers are assisted smoothly through airport facilities
Performing other related duties for the purpose of ensuring the efficient and effective functioning of the work unit

Qualifications and Requirements

High School qualification
Minimum of 2 years of job-related experience required with at least 1 year of relevant experience in Airline/ Travel Industry/ Hospitality Institute.
High level of computer literacy
Excellent customer focus and service delivery.
Good interpersonal skills and strong team orientation.
Excellent communication skills with fluency in English language.
High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.