Mactay Consulting Recruitment for Client Service Executives – Apply Here

We are recruiting to fill the position below:

Job Title: Client Service Executive

Locations: Lekki and Iganmu – Lagos
Employment Type: Full-time
Industry: H.R. Consulting

Job Summary

• The Client Service Executive works with the HRBP to align business objectives with resources and management in designated organizations and develops solutions based on customers’ strategic business and technical requirements ascertained from working with multiple business units across the customer’s organization.
• Also, the Client Service Executive resumes in the client’s office, supervises seconded staff, and will be responsible for the employee life cycle.

Roles/Responsibilities

• Recruitment and Onboarding of staff on behalf of clients managed
• Ensure that all Resource Details are captured on HRIS
• Ensure Resources have HMO, Pension, and ID cards
• Ensure prompt payment of salary to Resources according to SLAs
• Ensure that the Client receives invoices promptly according to SLA
• Ensure 100% SLA compliance
• Schedule annual training and village meetings for all external resources
• Maintain new entry and exit templates with the correct required supporting credentials and document
• Reduced time in complaint resolution.
• Maintaining healthy business relationships with clients and resources.

Qualifications and Requirements

• Candidates should possess a B.Sc / HND in Social Sciences with 1-3 years of experience
• CIPM Certification is an added advantage
• Proficient in Microsoft Office Application
• Minimum of 1-year experience in customer service, administration, or human resource
• Must be available to resume in the client’s office and supervise all resources activities.

Note: ONLY qualified candidates will be engaged.