Latest Recruitment at United Bank for Africa Plc (UBA)

United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the positions below:

Job Title: Relationship Officer (Commercial)

Locations: Abuja, Oyo, Ogun, Enugu, Ebonyi, Abia and Rivers
Job Type: Full-time

Job Profile

We are looking to hire talented and experienced individuals.

Job Objective(s)

To establish and maintain positive customer relationships towards the growth revenue for the bank
Approach customers with the aim of winning new business
Meet with existing customers to strengthen business relationships with a view to increase financial growth of the bank
Aggressively market the bank’s products to ensure favorable market response and optimum build-up of revenue
Follow up customers with dormant accounts, convince to resume dealings with the bank
Implement marketing strategies / programs laid out by the bank to boost profit
Listen to customer requirements and present appropriately to make a sale
Achieve set deposit targets / Contributions by acquiring business / investment deals from Private, Public, Individuals and Corporates
Prepare documentation on the creation of risk assets to increase business office profitability
Sell / Cross-sell and Upsell the banks products
Market the brand
Perform other related duties as assigned by the Business Manager

Minimum Education Qualifications

Minimum of a Bachelor’s Degree

Previous Work Experience Requirements

Minimum experience of 2-3 years in sales and marketing
2 – 7 years Relationship Management experience in a commercial bank.

Skills Required:

Ability to evaluate needs of customers, and determine what products or services would best serve those needs
Excellent Communication skills oral and written
Must be Strong, Tenacious and Persuasive
Strong Selling / Marketing skills
Must be self-driven, and have a passion for Marketing
Good Relationship management skills
Confident and possess excellent Networking skills

Knowledge:

Good Knowledge of the products and services of the bank
Basic knowledge of Finance, Accounting and Economics
Business development and acquisition
Banking Operations, Policies, and Procedures
Excellent knowledge of Selling / Marketing
Knowledge of current business trends and CBN Regulatory laws

Job Title: Profit Centre Manager (Personal Banking / SME)

Locations: Abuja, Kabba – Kogi, Anambra, Ebonyi, Enugu, Abia, Oyo and Ogun

Job Profile

We are looking to hire talented and experienced individuals to drive Personal Banking/ SME as Profit Centre Managers.
The ideal candidates must be based in either Abuja, Kabba, Anambra, Ebonyi, Enugu, Abia, Oyo and Ogun and must currently work in a commercial bank as marketers for personal banking with 2-5 years’ experience

Job Objective(s)

To coordinate the activities of retail teams through effective relationship management to meet/surpass financial targets to drive the profit growth of the branch
Ensure significant increase in market share within own region
Drive performance of the unit liability generation and quality risk asset creation
Risk asset appraisal, disbursement and monitoring
Ensure effective relationship building and management with new and existing customers
Optimally exploit new and existing opportunities in the market
Drive the reactivation of all inactive/dormant accounts in the branch
Plan and implement marketing strategies to boost profit
Supervise and coordinate the activities of account officers
Perform other related duties as assigned by the Business Manager

Minimum Education Qualifications

First Degree in any discipline

Previous Work Experience Requirements:

2 – 5 years’ cognate experience, 3 of which must have been in a marketing arm of a branch

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Skills required:

Ability to evaluate needs of customers and determine what products or services would best serve those needs
Good interpersonal skills
Excellent Communications skills (written and oral)
Marketing and Selling skills
Leadership and negotiation skills
Good Relationship management skills
Confident and must possess excellent networking skills

Knowledge:

Basic knowledge of Accounting, Finance and Economics
Banking operations, policies and procedures
Good knowledge of the Bank’s products and services
Business development and acquisition
Marketing, Selling and Cross Selling
Knowledge of current business trends and CBN Regulatory laws

Job Title: E-Sales Officer

Location: Ebonyi
Job Type: Full-time

Job Profile

We are looking to hire a talented and experienced individual with 2-3 years experience in digital sales.

Job Objective(s)

To establish and maintain positive customer relationships towards the growth revenue for the bank.
Approach customers with the aim of winning new business.
Meet with existing customers to strengthen business relationships with a view to increase financial growth of the bank.
Aggressively market the bank’s products to ensure favorable market response and optimum build-up of revenue.
Follow up customers with dormant accounts, convince to resume dealings with the bank.
Implement marketing strategies / programs laid out by the bank to boost profit
Listen to customer requirements and present appropriately to make a sale.
Achieve set deposit targets / Contributions by acquiring business / investment deals from Private, Public, Individuals and Corporates.
Prepare documentation on the creation of risk assets to increase business office profitability.
Sell / Cross-sell and Upsell the banks products.
Market the brand.
Perform other related duties as assigned by the Business Manager.

Minimum Education Qualification

Minimum of a Bachelor’s Degree.

Previous Work Experience Requirements.

Minimum experience of 2 – 3 years in sales and marketing

Skills Required:

Ability to evaluate needs of customers, and determine what products or services would best serve those needs.
Excellent Communication skills – oral and written.
Must be Strong, Tenacious and Persuasive.
Strong Selling / Marketing skills.
Must be self-driven, and have a passion for Marketing.
Good Relationship management skills.
Confident and possess excellent Networking skills.

Knowledge:

Good Knowledge of the products and services of the bank.
Basic knowledge of Finance, Accounting and Economics.
Business development and acquisition.
Banking Operations, Policies, and Procedures.
Excellent knowledge of Selling / Marketing.
Knowledge of current business trends and CBN Regulatory laws.

Job Title: Head, Experience Design & Innovation

Location: Nigeria
Job Type: Full-time

Job Profile
We are looking to hire a talented and experienced individual to drive customer experience as Head, Experience Design & Innovation. The ideal candidates must have:

Minimum of 7 years’ experience in Customer Experience function
Digital savviness
Experienced in Design Thinking
Project management
Lean Six Sigma qualification will be an added advantage

Job Objective(s)

Develop and deploy systematic actioning on customer experience insights by cross-functional representatives, to prevent recurrence of issues and to create new mutual value associated with key drivers of customer lifetime value
Provide oversight into the various CX improvement initiatives and provide guidance and prioritization through the platform of the governance structure
Provide oversight to ensure cross-functional teams work together and share responsibilities for improvement
Monitor progress of the initiatives towards meeting business objectives and desired outcomes based on agreed preventive and corrective actions to be taken
Provision of regular updates on Process Change
Guide team in effective client issues resolution and handle any escalations
Development and delivery of a comprehensive CX Improvement Programme, which could include customer service, infrastructure and process change

Minimum Education Qualifications

Bachelor’s Degree in any discipline

Previous Work Experience Requirements:

Minimum of seven (7) years’ work experience
Insight orientated understanding of complex data trends and using these to inform CX improvement & innovation.

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Skills Required:

Talent to communicate both verbal and written with technical and non-technical audiences alike
Outstanding customer and people relationship skills
Good use of Microsoft Office Suite especially Excel and PowerPoint
Result and action-oriented
Action driven focused on making all Customer Team initiatives practical for the front-line and driving these to successful conclusions
Innovative thinking

Knowledge:

Change management experience gained within a large / complex operational business environment
Product Knowledge and Experience
Deep understanding of Customer Experience and the emerging trends, strategies and capabilities across all channels
Ability to optimize or redesign process flows to meet project requirements

Job Title: Human Resources Business Partner

Location: Port Harcourt, Rivers

Job Objective(s)

Partner with business heads to conduct organization structure reviews
Drive manpower planning and resourcing in line with the Bank’s strategic objectives
Ensure recruitment and on-boarding are in line with the bank’s policies, global best practice and regulatory requirements
Ensure optimal staffing in assigned regions
Drive leave plan completion, compliance and monitoring
Ensure effective career development, performance management, succession planning and seamless implementation of all
Ensure timely resolution of disciplinary cases in line with the Bank’s policies
Ensure consistency in the implementation of HR policies, processes and practice in assigned region
Visit assigned business offices/departments to monitor staff and facilitate effective internal communication between management and staff
Ensure effective resolution of conflict and employees complaints

Minimum Education Qualifications

First Degree in any relevant Social Science Degree
HR certification {CIPD, SHRM, CIPM}
Masters Degree’

Previous Work Experience Requirements:

8 – 10 years’ work experience
Cognate experience as a Human Resources Generalist

Skills Required:

Good Coaching and Counseling skills
Rational, confident and mature approach to decision making
Well-developed critical and analytical thinking
Strong interpersonal skills including negotiation and expectations management
Effective listening skills
Project management skills
Strong orientation towards customer support and responsiveness
Ability to build teams and foster team spirit

Knowledge:

Knowledge of the Business
Recruitment
Strategic HR Management
Good understanding of HR processes
Good understanding of assigned business area

Job Title: Deputy Head, Customer Fulfilment Centre

Location: Lagos, Nigeria

Job Profile

We are looking to hire a talented and experienced individual to deputize the leadership within our Customer Fulfilment Centre;
The ideal candidate must have worked extensively in a customer service supervisory/managerial role for a minimum of 5 years preferably in a Bank
The ideal candidate must be able to demonstrate knowledge of contact centre metrics and KPIs; Knowledgeable and fully abreast of with Call Centre Techniques, processes and procedures and ensure that best practice is entrenched within CFC
Must be able to take decision and actions on the spur of the moment to promptly recover service and close all identified gaps along the complaint resolution value chain (Leadership capability)

Job Objective(s)

Supporting the Group Head, Customer Fulfilment Center (GH-CFC) on day-to-day operations in the CFC, and ensuring that standards of care and structures that contribute to the seamless running of CFC are properly maintained
Ensuring that the Service Level Agreement levels in all reporting LOBs, as well as vendor solutions comply with the set standards and are effectively managed
To ensure that effective reporting mechanisms and planning procedures are developed and adhered to
To work with the GH-CFC and relevant stakeholders to disseminate business and organizational information clearly and concisely in the most appropriate manner
Work closely with the GH, CFC and the heads of unit towards developing the teams and ensuring a seamless process flow
Managing escalations to ensure that they do not degenerate and closing out proactively
To ensure timely rendition of weekly/monthly reports & ensure that all assigned tasks and action items are to be submitted at advised periodic intervals
Communicate proactively, openly & directly with the CFC Platform, all units across the Bank, and ROA, towards achieving desired outcomes
To work effectively with the operations’ group, Business Offices and other Directorates to ensure that there is a smooth handshake between the frontline Team and back offices
Knowledgeable and fully abreast of with call Center Techniques, processes and procedures and ensure that best practice is entrenched within CFC
Demonstrate understanding of the Bank’s policies, processes, procedural guidelines, internal dynamics and regulatory provisions
Able to take initiatives on the fly that will enhance the quality of service delivery, customer satisfaction and staff welfare
Ability to evolve initiative and coordinate projects that will help ensure that CFC is able to function optimally
Liaise effectively with requisite stakeholders to ensure that CFC, as well as the staff are safe and stable in discharging their duties to the customers
Able to take decision and actions on the spur of the moment to promptly recover service and close all identified gaps along the complaint resolution value chain
Constantly uphold the organizational culture and driving same across the platform
Ensure discipline and orderliness is maintained at all times

Minimum Education Qualifications

First Degree in any field
Masters would be an added advantage
Certifications in any customer service related field also an advantage

Previous Work Experience Requirements:

Worked extensively in a customer service supervisory/managerial role for a minimum of 5 years
A good knowledge of contemporary banking practices and financial/economic matters
A sound understanding of the bank’s products, processes and procedures
Leadership role for a minimum of 5 years
Minimum of 5years Banking experience

Skills required:

Supervisory and Team leading skills
Effective communication skills (verbal and written)
Performance Management Knowledge
Self-motivation and resilience
Good knowledge of regulatory requirements
An outgoing personality with a drive to work with young, restless, disruptive and enterprising minds
The ability to build and sustain relationships with customers
Ability to work under pressure, meet and surpass targets
Computer proficient, with ability to understand, and analyse reports/dashboards, to distil business intelligence, and actionable insights
Knowledge of Contact Centre Metrics and KPIs
Emotional and Business Intelligence skills

Job Title: Team Lead, External Reporting & Credit Bureau Management

Location: Nigeria
Job Type: Full-time

Job Profile

We are looking to hire a talented and experienced individual for External Reporting and Credit Bureau function
The ideal candidate must have 5-10 years experience in Banking with at least 4-5 years leading a team in Credit Risk function.

Job Objective(s)

To ensure that credit information checks are conducted on prospective borrowers on the relevant credit bureaus platform and on CBN CRMS for every approval/disbursement.
To obtain CBN credit Reference code required prior to every credit disbursement.
To comply with regulatory requirements on CRMS & Credit Bureau services.
Customer’s search reports on CRMS & 2 Credit Bureau reports.
Collate requests from Business office/units on CRMS and Credit Bureau from the Credit Bureau portal.
Collate list of customers from the attached templates and conduct enquiry through Credit Bureau/CRMS/CBN Server.
Revert to enquirer on the result within 24 hours.
Obtain data for updating customers’ information on CRMS 100, CRMS 200 and CRMS 300 reports.
On submission of returns on CRMS100, CRMS200 and CRMS300, CBN provides a unique code for each of the credit record submitted used for the update.
Prepare and transmit CRMS 400 on or before the 14th day of each month.
Conduct Daily Update on Bureau Databases to reflect Customers Status.
Check for correctness of credit details, authorize and transmit to CBN’s CRMS database UBA Africa Subsidiaries Loans Report.
Generate monthly Data Exchange Using the template advised by CBN to transmit Report to Credit bureaus.
Obtain, analyze and report Credit Portfolio Information received from at least 2 of Credit Reference company (CRC), First Central bureaus and Credit Registry/.
Send Advice to Credit Monitoring, Credit Recovery and Business Units for appropriate actions to strengthen the bank’s hold on customers’ businesses.
Preparation and rendition of Environmental and Social Mgt., Anti-money Laundry and other related reports.
Make proper analyses of raw data received from IT teams, operations team, offshore offices and Finacle support of IT department/ unit and prepare reports on monthly bases.
Prepare monthly Anti-Money Laundry reports.
Attend to CBN/NDIC Audit (Spot checks/Ad-hoc basis) on CRMS and Loans.
Validate external reports with FINCON and Regulatory reporting units.
Prepare Environmental and Social management system for Business Activities report on a half- yearly and yearly disclosure bases and render same to CBN in prescribed format.
Assigning relevant CRMS codes to existing and new facilities.
Prepare reports in line with Rating agencies templates.
Assign relevant codes to existing and new facilities.
Send CRMS 400C for updating information provided the CRMS database.
Take further actions to close any reporting gap.
Verify the correctness of credit details, authorize and transmit to CBN’s CRMS database.
Preparation and Rendition of Loan Impairment and Other Regulatory reports.
Review Schedules of Bonds and Guarantees, Letters of Credit, BACP and Risk Assets Download as input to Loan Impairment report.
Prepare Loan Impairment worksheet in line with IFRS standards.
Prepare monthly Loan Loss Report for CBN Prudential Classification.
Prepare monthly Top Obligors report.
Prepare weekly Interest rate reports.
Prepare monthly Agriculture Credit Support Scheme.
Prepare Agriculture Credit Guarantee Scheme report – Quarterly.
Prepare Public Sector report.

Minimum Education Qualifications

First Degree in any field.
Masters’ Degree or a professional qualification will be an advantage.

Previous Work Experience Requirements.

Minimum of 5 -10 years experience, out of which 5 years must have been spent in a credit risk management function.

Skills Required:

Good knowledge of Microsoft program.
Numerical/Analytical skill.
Up to date understanding of implication of changes in macro-economic variables.
Working knowledge of the Bank’s Apps.

Knowledge:

Knowledge of and adherence to Bank’s Credit Policies and procedures.
Firm grasp of CBN monetary policies and guidelines.
Good understanding of the Nigerian Banking Industry.
Working Knowledge of International Financial Reporting Standards (IFRS).

Job Title: Team Lead, Trading Market Risk Management & Reporting

Location: Nigeria
Job Type: Full-time

Job Profile

We are looking to hire a talented and experienced individual for Trading Market Risk
The ideal candidate must have 3-7 years’ experience in Market Risk function preferably in a Bank and with at least 2 years leading a team in same function.

Job Objective(s)

Measurement, monitoring and controlling of the market risks to which the Group is exposed.
Implement consistent Market Risk Management policies and procedures across the Group.
Minimize Position and Trading Losses.
Achieve high levels of Customer Satisfaction.
Scanning financial markets for relevant data to positions held by the bank, both financial and regulatory.
Collection of internal data for the head office and subsidiaries through the Bank’s operating systems.
Data collection from various market intelligence reports that impact on the Bank’s positon.
Collection of bank data to identify the Bank’s market positions.
Collection of market data with reference to the various positions in order to be able to make comparisons.
Preparation of daily reports which show the position of the Bank, highlighting areas of concern and areas requiring improvement.
Monitoring of set limits for compliance for the bank.
Circulation of reports to concerned parties and escalation of issues where the need arises.
Preparation of revaluation report for both the Held for Trading and Available for Sale portfolio of the Bank.
Preparation of Value-at-Risk Reports for the bank.
Preparation of Sensitivity Analysis for Fixed Income and Foreign Exchange portfolios – bank.
Monitoring of deals consummated by Treasury.
Preparation of Derivatives Valuation Report for the bank.
Preparation of other trading Market Risk report.
Provide support in the preparation of GALCO Reports – bank.
Provide support in the preparation of Group Risk Management Report – bank.
Provide support in the preparation of Market Risk Snapshots for the Chairman – bank.
Provide support in the Preparation of Board Reports – bank.

Minimum Education Qualifications

Minimum of a B.Sc. in Accounting, Economics, Computer Science or other Numerical related disciplines.

Previous Work Experience Requirements:

3 – 7 years in banking, accounting firm or computer logistics company

Skills Required:

Above average database management abilities.
Highly numerate

Knowledge

Basic accounting
Understand banking operations.
Good grasp of balance sheet mapping.

Job Title: Profit Centre Manager (Commercial)

Locations: Abuja, Anambra, Oyo and Ogun

Job Profile

We are looking to hire talented and experienced individuals to drive Commercial Business as Profit Centre Managers.
The ideal candidates must be based in either Abuja, Anambra, Oyo and Ogun and must currently work in a commercial bank as a commercial relationship manager with 5-10 years’ experience

Job Objective(s)

To coordinate the activities of retail teams through effective relationship management to meet/surpass financial targets to drive the profit growth of the branch
Ensure significant increase in market share within own region
Drive performance of the unit liability generation and quality risk asset creation
Risk asset appraisal, disbursement and monitoring
Ensure effective relationship building and management with new and existing customers
Optimally exploit new and existing opportunities in the market
Drive the reactivation of all inactive/dormant accounts in the branch
Plan and implement marketing strategies to boost profit
Supervise and coordinate the activities of account officers
Perform other related duties as assigned by the Business Manager

Minimum Education Qualifications

First Degree in any discipline

Previous Work Experience Requirements:

5- 10 years’ cognate experience, 5 of which must have been in a marketing arm of a branch

Skills Required:

Ability to evaluate needs of customers and determine what products or services would best serve those needs
Good interpersonal skills
Excellent Communications skills (written and oral)
Marketing and Selling skills
Leadership and negotiation skills
Good Relationship management skills
Confident and must possess excellent networking skills

Knowledge:

Basic knowledge of Accounting, Finance and Economics
Banking operations, policies and procedures
Good knowledge of the Bank’s products and services
Business development and acquisition
Marketing, Selling and Cross Selling
Knowledge of current business trends and CBN Regulatory laws.

How to Apply
Interested and qualified candidates should send their updated CV to: careers@ubagroup.com using the Job Title as the subject of the email.
Or
Click here to apply

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