Kuda Job Recruitment- Kuda is recruiting suitable candidates to fill the position of a Call Centre Agent – Social Media. Interested candidates should kindly apply below.Kuda is a full-service digital bank. Our mission is to make banking accessible, affordable and rewarding for all Africans. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly and save more. We raised the largest seed round recorded in Africa, and completed Series B funding round in 2021, led by some of the world’s most respected institutional investors.
Title: Call Centre Agent – Social Media
Location: Lagos
Job Description
- Kuda is a money app for Africans on a mission to make financial services accessible, affordable and rewarding for every African on the planet.
We’re a tribe of passionate and diverse people who dreamed of building an inclusive money app that Africans would love so it’s only right that we ended up with the name ‘Kuda’ which means ‘love’ in Shona, a language spoken in the southern part of Africa.
We’re giving Africans around the world a better alternative to traditional finance by delivering money transfers, smart budgeting and instant access to credit through digital devices. - We’ve raised over $90 million from some of the world’s most respected institutional investors, and we’re rolling out our game-changing services globally from our offices in Nigeria, South Africa, and the UK.
- We are looking for a Call Centre Agent – Social Media, who will engage current and potential customers through all Social Media interaction channels to provide support, ensure customer satisfaction and retention towards the fulfilment of the strategic goal of the business at large.
Job Roles/ Responsibilities
- Act as the first point of contact to customers working via the company’s social media platforms.
- Staying informed on social media trends, innovations, and changes.
- Resolve customer issues within the scope of existing service level agreements.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Follow communication procedures, guidelines, and policies while resolving customers’ complaints through multiple channels.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions and resolve them.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Ensure that all escalated disputes are properly reviewed and resolved within the agreed SLA according to CBN guidelines.
- Respond promptly and effectively to escalated disputes and communicate findings to customers
- Provide feedback on the efficiency of the customer impacting processes for improvement purposes.
- Ensure customer satisfaction and provide professional customer support.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication
- Ensure the highest level of service standards are maintained.
Qualifications and Requirements
- Minimum of 1-2 years’ experience in similar role.
- Excellent knowledge of social media best practices.
- Ability to effectively use a variety of social media platforms, such as Twitter, Facebook, Instagram, LinkedIn, and Google+.
- Working knowledge of social media tools, such as HootSuite, Buffer, and Google Analytics
- Conversant with major Telephony and CRM applications used across the industry
Deadline: Not Stated
How to Apply:
Candidates should Click Here to apply online.
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