Interswitch Recruitment 2022- Interswitch is looking to hire qualified and suitable candidates to fill the positions below. Interested candidates should kindly apply below. Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.
We are recruiting to fill the position below:
(1)Job Title: Group Head, Digital Marketing
Location: Lagos
Job Type: Permanent
Department: Group Marketing & Corporate Communications
Job Description
- The primary purpose of this job is to oversee the strategic creation and dissemination of communication across all digital assets to achieve maximum engagement of existing clients and attract prospective clients.
- To develop, direct & coordinate the digital marketing strategy of Interswitch in order to provide consumer insights to support the business goal of driving brand equity growth, lead generation, transaction growth and customer acquisition.
- This job defines, delivers and iterates insightful strategies using impactful and integrated digital solutions to achieve growth for all Interswitch brands. It helps the business optimize resources for conversion and efficiently track Returns on Digital Marketing Investments. It champions the identification of gaps in customer engagements and recommends actionable initiatives to bridge the gaps.
- This job requires strong commercial acumen, data analytics skills, good knowledge of digital strategy and ability to execute flawlessly and strong stakeholder management skill.
- The Group Head should be obsessed with tracking performance and have the data to prove what’s working and what isn’t.
Roles/Responsibilities
- This role is responsible for rigorous evaluation of multiple sources of digital data to inform the digital media selection, iterate and optimise digital activities to deliver brand objectives and overall growth
- Champions the use of relevant digital media to drive brand equity, loyalty and enhanced consumer experiences, share digital learnings across markets and brand teams
- Provides digital leadership for the business through digital strategy development spanning owned, earned and paid media
- Proactive market and consumer/customer trend scanning for insights, opportunities and leveraging in collaboration with the growth and brand marketing teams
- Manages, motivates and mentors the digital team, leveraging the team’s strengths through engaging and effective team management
- Manages cross-functional collaboration with Marketing, Product and Engineering teams to ensure Interswitch products leverage digital insights to ensure our products are optimized for mobile and SEO
- Serves as the quality control gateway for all digital communication output across all channels for all Interswitch brands
- Leverages insights through digital media along the Path-To-Purchase (customer journey) to deliver brand growth
- Leads the development of compelling strategy that integrates digital with the brand’s offline activities and drive behaviour change to deliver growth for all Interswitch brands
- Analyses web traffic data and online advertising ROI performance to recommend marketing initiatives to drive product performance and brand growth
- Be the gatekeeper responsible for quality control of all digital communication output across all the channels for all Interswitch brands
- Manages the performance of members of the Digital marketing team
- Performance management includes, Periodic performance & behavioural evaluation of team members
- Identifying training & development need of team members
- Drive employee engagement of team members and enhance general positive work climate
- Leads the creative & ideation process in conjunction with the design team and the digital agencies
- Partners with the product and marketing team to optimize marketing automations and lead nurturing processes through email, content, and social channels; identify conversion drop-off points and advise product and marketing teams respectively
- Provides customer analysis, customer segmentation and establish reporting framework & infrastructure for real-time performance tracking
- Leads the management and measurement of integrated digital campaigns across all channels such as search, display, owned channels (email, push messages on web and mobile app, social media).
Qualifications and Requirements
- A good 1st Degree from a reputable institution
- Relevant professional qualification will be an added advantage
- 10+ years’ experience in digital marketing with preferred experience in data-driven, highly competitive, complex, dynamic and digital environments such as payments & fintech, financial services, e-commerce, telecoms
- Agency experience with brands in this sector would also be considered
- Minimum of 5 years management experience
- Prior experience in performance marketing & running structured growth experiments and strong knowledge of digital marketing including Google Analytics, Email Marketing, social media, Excel
- Analytical and metrics-driven
- Excellent written and verbal communications skills and strong presentation skills
- Self-starter with the ability to manage several projects in a fast-paced environment.
Application Closing Date
submission of all applications ends 21st November, 2022.
Mode of Application
Interested and qualified candidates should:
Click here to apply online
(2)Job Title: Business Development Executive
Location: Lagos
Job Type: Permanent
Department: Purepay – Transaction Switching & Payment Processing
Job Description
- To support the growth of the business by identifying and engaging potential customers and managing existing relationships to promote adoption and sale of Purepay products and services.
Roles/Responsibilities
- Provides excellent and customer-focused sales and account management activities for designated customers and products:
- Develops and maintains strong relationships with key customers utilizing products
- Proactively liaises with customers for feedback on services rendered and ensure that issues are promptly escalated and/or addressed
- Responds to customer requests for advice on Switching and Processing queries
- Uses the CRM platform to evaluate leads and track sales and revenue growth
- Assists in or produces business case documents for new product or service offerings development
- Develops proposals in response to requests for proposals (RFPs), delivering sales presentations, conducting seminars and participating in meetings with clients and external vendors or advisors
- For new business that are acquired, works with relevant Interswitch teams / colleagues to support customers through the transition from project completion to transaction generation
- Monitors activities of the team to ensure sales and service targets are achieved
- Communicates customer requirements to the Operations and Project team and work with them to ensure that products are delivered to customer requirements and in line with agreed terms
- Ensure MOUs, NDAs, SLAs, OLAs are created by the Contract management team for onward transmission to Legal team for the purpose of closing a sale or developing new business
- Reviews legal documentation with prospective partners or customers for the purpose of closing a sale or developing new business
Market Research:
- Performs market research and analysis and monitors external and internal environment for development of new market segments
- Assists in developing an evaluation process to gain feedback from customers and providing market feedback to the Head, Transaction Growth & Expansion to meet market demands and generate product development ideas
- Keeps abreast of trends and developments in payment technology, products practices and operations
Account Management:
- Receives feedback from customers for improvement of products and services
- Post-sales engagement: visiting customers to discuss on how to improve services
- Builds relationships that are of value with the customers
Competitor Analysis:
- Learns what the competition is doing in terms of customer pricing, experience in the local market, their alliances, credibility etc
- Responsible for documenting and maintaining for the division the findings of our competitor analysis
- Organizes quarterly review of the competitor analysis with Service management team
Operational/ Admin Responsibilities:
- Prepares and submits periodic reports to the Group Head Business Development, Purepay on the activities of the team for management decision making such as customer engagement reports, sales reports (lead generation, actual vs targets etc)
- Handles all customer or partner inquiries.
Qualifications and Requirements
- University First Degree in Business Administration, Sales and Marketing or any Finance related field
- Master’s in Business Administration or Public and International Affairs will be an added advantage
- At least 3 years’ experience in sales/business development to enable the job holder to deal with most situations and to advise others
- Effective utilization of professional sales framework
- Effective utilization of CRM (opportunity visibility)
- Initiates Compelling Sales Conversations
- In-depth knowledge of the industry and its current events
- Manages Complexity
- Communicates Effectively
- Ensures Accountability
- Tech Savvy
- Customer Focus
- Interpersonal Skills
- Plans and Aligns
- Builds Networks.
Application Closing Date
submission of all applications ends 29th November, 2022.
Mode of Application
Interested and qualified candidates should:
Click here to apply online
see also-CWAY Group Recruitment (2 Positions)- Apply here