Ikeja Electricity Distribution Company (IKEDC) Recruitment 2020

Ikeja Electricity Distribution Company (IKEDC) Recruitment 2020 – Are you looking for an opportunity to work in Ikeja Electrical Distribution Company? Do you have the qualification and requirement to be a call center agent and a contract officer  at IKEDC? Here is your opportunity.

The IKEDC is recruiting to fill the position of a Call Center Agent

Location: Lagos
Job Type: Full time
Reporting To: Contact Centre Manager

Role Purpose

• Responsible for receiving audio complaints from various sources such as consumers, the CEO- IE, Consumer Protection Council (CPC), NERC, Independence Corrupt   Practices (ICPC), IKEJA forum of NERC etc.

Responsibilities

• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Respond to billing inquiries and handle customers’ high bill complaints.
• Updating customers’ account.
• To take telephone calls on behalf of IE in order to fulfil customer requirements.
• To know the most up to date information on all product and services of IE and be able to help customers in a quick and friendly fashion.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Provide information about company programs, products and services.
• Report electric emergencies and outages.
• Provide data to customers requesting new services and/or construction and channel to appropriate office.
• Seek resolution of customer complaints.
• Respond to utility commission and agency inquiries.
• Assist in Carry out any other duties as requested by Head customer Service and Head of Department.

Minimum Qualifications

• This role requires a first degree in a Social Science or related course
• Requires at least 1 year relevant work experience with advanced/ extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development.

Read –  IITA Recruitment 2020 – IITA October 3 Job Vacancies

Technical Competencies:

• Possesses current knowledge of profession.
• Knowledge of the business
• Good customer service management
• Good Phone Skills
• Good Analytical skills
• Commitment to Task

Behavioral Competencies:

• Ability to work under pressure and multi task effectively
• Good Verbal communication & interpersonal Skills
• Attention to Detail.
• Persuasive
• Good customer Service

 

How to Apply for Ikeja Electricity Distribution Company IKEDC Recruitment 2020 as a call center agent

Interested and qualified candidates should: Click here to apply

Contracts Officer – Legal Department

Responsibilities

• Provide legal advice and support to the Company on relevant industry laws and regulations.
• Draft and review contractual agreements
• Negotiate low risk transactions with supervision.
• Assisting the Team with legal transactions and commercial negotiations.
• Undertake basic company secretarial function when required.

Minimum qualifications

• LLB, BL Law with at least a 2nd class degree
• At least 5 years cognate experience in contract/corporate law and commercial law and has represented corporate bodies in civil and legal matters
• Experience leading in an organization with a proven track record of providing accurate and effective legal counsel, contract negotiation and drafting

 

Technical Competencies

• Legal Advisory
• Legal Drafting
• Contract Management

 

Behavioral Competencies

• Communication and Interpersonal Relations
• Supervisory/Managerial Skills
• Problem Solving and Decision Making
• Managing Resources
• Business Focus

How to Apply for Ikeja Electricity Distribution Company IKEDC Recruitment 2020 as a call center agent

Interested and qualified candidates should: Click here to apply

 

IKEDC Recruitment Application Closing Date 2020

20th October, 2020.

 

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