Hilton Worldwide Recruitment – Hilton is recruiting qualified candidates to fill the positions below. Qualified candidates should kindly apply below.Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all.
We are recruiting to fill the position below:
(1)Job Title: Director of Operations
Location: Abuja
Job Roles/Responsibilities
- A Director of Operations is responsible for the effective operational management of the hotel, ensure Heads of Department achieve and exceed their revenue and Guest satisfaction targets.
- As Director of Operations, you will be responsible for the effective operational management of the hotel, ensure Heads of Department achieve and exceed their revenue and Guest satisfaction targets.
- Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
- Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
- Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
- Respond to audits that are completed by the company to ensure continual improvement is achieved
- Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
- Comply and exceed hotel and company Service Standards
- Ensure that costs are controlled throughout the operational departments and results are analyse regularly to highlight problem areas and take appropriate action
- Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
- Seek and respond to guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
- Hold regular briefings and communication meetings with the HOD team
- Participate in corporate activities and meetings as requested.
- Assist in the administration of succession planning.
- Participate and maintain active community relations.
- Attend industry meetings and participates in industry organizations.
Qualifications and Requirements
- A Degree or Diploma in Hotel Management or equivalent
- Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
- Experience in managing budgets, revenue proposals and forecasting results
- In-depth knowledge of the hotel / leisure / service sector
- Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
- Accountable and resilient
- Ability to work under pressure.
- Knowledge of the hotel property management systems
- Previous experience in the same or similar role.
(2)Job Title: Food and Beverage Manager
Job ID: HOT08S0X
Location: Ikeja, Lagos
Category: Hotel
Job Description
- The Food and Beverage Manager will be responsible for managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines.
Roles/Responsibilities
- As a Food and Beverage Manager, you are responsible for managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience.
- A Food and Beverage Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines.
- Manage all Food and Beverage Outlet operations
- Maintain exceptional levels of customer service
- Ensure compliance of brand standards
- Recruit, manage, train and develop the Food and Beverage team
- Manage guest queries in a timely and efficient manner
- Work within budgeted guidelines in relation to Food, Liquor Costs and Payroll
- Set departmental targets and objectives, work schedules, budgets, and policies and procedures
- Develop menus with other members of Food and Beverage team
- Accountable for monthly stock takes
- Incentivize team members to maximize sales and revenue
- Carry out annual and mid-year appraisals with Managers under your responsibility
- Evaluate guest satisfaction levels with a focus on continuous improvement
- Ensure communication meetings are conducted and post-meeting minutes generated
- Be environmentally aware
- Assist other departments wherever necessary and maintain good working relationships
- Comply with hotel security, fire regulations and all health and safety legislation
Qualifications and Requirements
- A Food and Beverage Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
- Degree in relevant area
- Passion for delivering exceptional levels of guest service
- Management and/or supervisory Food and Beverage experience
- Able to meet financial targets
- Ability to comply with all Food and Beverage brand standards
- Ability to work under pressure
- Excellent grooming standards
- Willingness to develop team members and self
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
(3)Job Title: Driver
Job ID: HOT08LT6
Location: Ikeja, Lagos
Category: Hotel
Job Description
- A Driver provides a transportation service to the Sales and Marketing Team, Guests and Team Members as requested, where safety, cleanliness, and superior customer service are always priorities.
Job Roles/Responsibilities
- As a Driver, you will provide a transportation service to Guest and visitors as requested, where safety, cleanliness, and superior customer service are always included.
- Welcome Guests on arrival and assist with their luggage
- Maintain frequent contact with regular Guests and visitors
- Park Guests’ cars on the hotel premises
- Provide a driving service to Guests, as required
- Maintain clean and safety hotel vehicles
- Stay current on all hotel services as well as VIP requirements and special events
- Demonstrate a current knowledge of external locations, attractions and landmarks in the vicinity
- Comply with all hotel security, fire regulations and Health and Safety legislation
- Project a professional manner with an emphasis on hospitality and guest service
Qualifications and Requirements
- A minimum of 5 years of previous experience working as a driver, preferably in the hotel, leisure or retail sector
- Preferably a spy police
- Impeccable personal presentation with good communication skills
- Calm, courteous and discreet
- Possession of a clean driving license/record
- Excellent communication skills
- Good organisational skills
- A good knowledge of the local area
(4)Job Title: Marketing Executive
Location: Abuja
Job Roles/Responsibilities
- A Marketing Executive will work with the Assistant Public Relations & Marketing Manager and the department’s team in the implementation of the marketing plan to achieve hotel marketing strategic goals and brand awareness.
- As Marketing Executive, you will work with the Assistant Public Relations & Marketing Manager to assist in the implementation of the marketing plan to achieve hotel marketing strategic goals and brand awareness.
- Assistant the PR & Marketing team in the implementation of the marketing plan to achieve hotel marketing strategic goals and brand awareness
- Manage the organization’s social media and online presence by developing a brand strategy, produce engaging contents, analyze platform usage, facilitate customer service and manage projects and campaigns.
- Promote to target markets the hotel amenities and membership benefits, including food and beverage outlets, conference, banqueting and events via social media.
- Work with local third-party partners including local media, and maintain professional working relationships with local official bodies
- Work closely across all hotel departments, seeking proactive opportunities and planned promotions to address specific business needs
- Support the development on promotional activities, marketing channels and the production of marketing materials for specific events.
- Maintain a comprehensive media and marketing contact management system relevant to the target audiences of the Hotel.
Qualifications and Requirements
- Minimum of Bachelor’s Degree in Marketing, Mass Communication, Business Development or other related Social Science courses.
- Excellent social media management skills including content creation and strategy, use of modern social media features, storytelling and reputation management
- Managing the day-to-day handling of all social media channels such as LinkedIn, Facebook, Twitter, Instagram, adapting content to suit different channels
- Oversee, plan and deliver content across different platforms using scheduling
- Ability to create engaging multimedia content (and/or outsource this effectively) across multiple social media and offline platforms
- Monitor, track, analyse and report on performance on social media platforms
- Research and evaluate the latest trends and techniques in order to find new and better ways of promoting and measuring social media activity
- Ability to understand key business indicators and competitive trends and develop approaches to these challenges
- Computing and presentation skills.
- Previous experience in handling social media accounts for businesses
- Previous Hotel or leisure sector experience
- Previous Marketing, Public Relations or Communications experience
- Relevant degree, in marketing, mass communication, business development or other relevant business field, from an academic institution
- Graphic design skill.
Application Closing Date
Not Specified.
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