GIG Logistics Recruitment 2022 (3 Positions)

GIG Logistics Recruitment- GIG Logistics is recruiting and qualified and suitable candidates to fill the positions below. Qualified and interested candidates should kindly apply below.GIG Logistics is a member of the GIG Group and prides itself as Nigeria’s leading logistics company. Incorporated in 2012 and headquartered in Lagos, Nigeria, GIG Logistics leverages on technology to gain competitive advantage.

We are recruiting to fill the positions below:

(1) Job Title: Area Coordinator

Locations: Ikeja & Ajah, Lagos
Contract Type: Full-Time

Job Description

The Area Coordinator will manage the operations of designated Experience centers within the Gbagada area to ensure timely processing of shipments to, from and within the area and guarantee the security of shipments as they move through the network by enforcing strict adherence to policies and procedures.

Job Roles/Responsibilities

Oversee the pick-up and delivery of shipments within the area to achieve the area KPIs and business goals.
Supports Customer Service in the incident and exception management resolution.
Manage relationship with the Gateway on movement of shipments within the area.
Ensure continuous improvement processes to increase efficiencies, reduce waste, and improve performance for satisfactory customer experience in the area.
Maintain clean and safe working conditions of the facility and equipment
Comply with all applicable laws/regulations, as well as all company policies/procedures
Identify opportunities for improvement and execute action plans to increase efficiencies
Ensure optimization of network and consolidation while arranging delivery of shipments to the final receiver.
Creates, builds, and maintains excellent relationships with Area managers, Hub Operations Managers and other internal functions across the region.
Ensures prompt clearance of shipments through the airports in the area.
Acting as a Compliance Officer to ensure absolute compliance with business policies and processes within the area.
Follows-up shipments status in the area, identify incidents and ensure resolution of irregularities.
Prepares daily, weekly and monthly reports for management review.
Other duties as the exigencies of work may demand.

Qualifications and Requirements

An HND or Bachelor’s Degree from an accredited higher institution (a Master’s Degree will be an added advantage)
Strong commercial acumen, preferably with 5 years’ experience in logistics, customer service and/or distribution environments
Strong data analytics skills with extensive experience in managing budgets, revenue proposals, and forecasting results
In-depth knowledge of the logistics sector
Strong leadership skills to effectively manage and motivate the team to achieve high level of performance and exceed targets
Accountable and resilient.

How to Apply
Interested and qualified candidates should:
Click here to apply online

(2) Job Title: Finance Manager

Location: Gbagada, Lagos
Contract Type: Full-Time

Requirements

Candidates should possess relevant qualifications.

How to Apply
Interested and qualified candidates should:
Click here to apply online

(3) Job Title: IT Support Officer

Location: Gbagada, Lagos
Employment Type: Full-time

Job Description

The IT Support Engineer is responsible for providing technical support for a full range of business technology, including computer systems (hardware and software), network infrastructure, telecommunications circuits, mobile devices, telephone systems, and audio-visual equipment.
S/he must be able to independently assess a reported problem or failure using diagnostic methods and tools, determine the likely cause and take appropriate action to resolve the problem in a timely manner.
Often collaborating with other resources (both internal and external), the IT Support Engineer must understand system inter dependencies and avoid unintentional interruption of services during troubleshooting and problem resolution.
The IT Support Engineer (2nd Level Support) reports to the IT Infrastructure Lead who has overall responsibility for the service desk and overall IT Infrastructure and services.

Job Roles/Responsibilities

Maintains work schedule and responsible for Installing and configuring computer hardware, software, systems, networks, printers, and scanners
Provides adequate monitoring and maintenance of computer systems and networks
Responds in a timely manner to service issues and requests
Provides technical support across the company (this may be in person or over the phone)
Sets up accounts for new users
Repairs and replaces equipment as necessary
Tests new technology
Maintains full ownership of Help-Desk ticket through its lifecycle and Incident Management process. Ensuring all elements of the process, including Major Incident Management are implemented and operationally managed.
Maintains the Asset Management System and Devices Log.
Maintains various Policy and Procedure documents.
Provides first call resolution or triage for all calls.
Provides reports to an agreed schedule (or on request), including management summary, KPIs and detailed work reports.
Ensures updates to the Knowledge Base (KB) with all troubleshooting performed and, if applicable, the resolution are made.
Utilizes the KB and other support documentation to identify, isolate, diagnose and resolve end users technical problems and provide information and status as requested.
Completes initial diagnosis and progress all issues in a timely fashion to meet customer SLAs, resolving the incidents wherever possible.
Escalates tickets to the appropriate Specialists/Technicians if required.
Forward tickets/requests to 3rd party suppliers where necessary and manage progress of these through to closure.
Monitors Risks, Issues, Action Logs and Dependencies.
Manages service desk mailbox and Email System.
Manages technician performance on a monthly basis with focus on adherence to SLA achievement, customer focus, proactive problem solving and incident avoidance, expected telephony occupancy.
Schedules engineers to conduct incident activity.
Works with engineers to resolve incidents.