Fusion Facilities Recruitment- Fusion Facilities is looking to hire qualified candidates to fill the positions below. Interested candidates should kindly apply below.Fusion Facilities commenced operations in 2013 as a business focusing on integrated management services. The vision expanded in 2015 when the Directors decided to adopt a Group structure and focus on the following sectors which are critical to the attainment of man’s physiological and safety needs. Our business outlook currently covers Africa and Europe through our subsidiaries; Fusion Facilities Management Limited (PTY) in South Africa, Fusion Group Management Limited in UAE (Dubai) and Fusion Group Management Limited in UK. We focus on Real Estate, Hospitality and Tourism.
We are recruiting to fill the positions below:
(1)Job Title: Concierge Supervisor
Location: Victoria Island, Lagos
Employment Type: Full-time
Job Description
- Respond to residents’ requests for special arrangements or services by making arrangements or identifying appropriate providers.
- Respond to special requests from residents with unique needs and follow up to ensure satisfaction.
- Gather, summarize, and provide information to residents about the property and the surrounding area amenities, including special events and activities.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Contact appropriate individual or department as necessary to resolve resident call, request, or problem.
- Review shift logs/daily memo books and document pertinent information in logbooks.
- Ensure that any outstanding requests from the previous day receive priority and are resolved.
- Monitor inventory and order general office supplies.
- Notify Loss Prevention/Security of any guest/resident reports of theft.
- Supervise and lead the concierge team at the residential facility
- Assist management in hiring, training, scheduling, evaluating, counselling, disciplining, and motivating and coaching team mates; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
- Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all residents & guests according to company standards; anticipate and address residents’ service needs; assist individuals with disabilities; thank residents/guests with genuine appreciation.
- Speak with others using clear and professional language; answer all correspondence using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Ensure adherence to quality expectations and standards.
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by line managers.
Qualifications and Requirements
- Candidates should possess relevant qualifications.
- B.Sc from a reputable university in Administration / Hospitality related fields.
- Master’s Degree is an added advantage.
- 5+ years professional experience in hospitality.
- Candidate must possess professional skills and etiquette.
Mode of Application
Interested and qualified candidates should send their CV to: cvs.fusiongroup@gmail.com using the Job Title as the subject of the email.
(2) Job Title: Client Service Officer
Location: Ikeja, Lagos
Employment Type: Full-time
Job Description
- Act as liaison between the onsite operatives such as engineers, project manager, security etc.
- Supervise the cleaning staff and manage the overall ambience of the premises.
- Resolving any service problems by clarifying residents’ complaints, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Escalate all technical issues or complaints to the appropriate authorities.
- Contributing to team effort by accomplishing related results as needed.
- Update and maintain records and files such as logbooks, reports, enquiries etc.
- Manage incoming calls and email enquiries from residents.
- Nurturing sales leads received via email, phone calls or walk-ins with timely response to enquiries.
- Manage all clients’ information.
- Receive and redirect mails, deliveries/ packages to intended recipients.
- Provide client support services in accurate and timely fashion.
- Maintain high level of professionalism and competence in every client interaction.
- Build positive and productive relationships with clients.
- Make frequent client calls to strengthen client relationships.
- Analyse and resolve service issues promptly.
- Inform management about complex client issues and resolutions.
- Maintain client focused working environment for team.
- Identify and develop new business opportunities with client contacts.
- Utilize effective problem solving and time management skills in client service operations.
- Assist in risk assessment and mitigation activities.
- Develop process improvements to enhance service efficiency and effectiveness.
- Any other task assigned to you.
Qualifications and Requirements
- Candidates should possess a Bachelor’s Degree qualification.
- Minimum of 2+ years of client-facing experience.
- Basic computer literacy skills and talent for technology.
- Advanced written and verbal communication skills.
- Excellent knowledge of local attractions and establishments.
- Polite, friendly, and self-assured attitude.
- Skills in multitasking and good time-management.
Mode of Application
Interested and qualified candidates should send their CV to: cvs.fusiongroup@gmail.com using the Job Title as the subject of the mail.
(3) Job Title: Concierge (Night Shift) – Residential Facility
Location: Victoria Island, Lagos
Employment Type: Full-time
Shifts: Night shift 8:00pm – 7:30am
Job Description
Job Roles/Responsibilities
- Provide front desk facilities and services to customers
- Effective, positive liaison with customers, addressing queries and concerns in a timely manner
- Regular site inspections and reporting notable matters to on-site Manager
- Manage booking requirements for key access areas, in and around the facility.
- To provide a quality service to the residents and ensure individual requests are dealt with in an efficient and timely manner.
- To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.
- To ensure that all requests & enquiries to the Service Department (both in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.
- Accepting and issuing of resident’s parcels.
- Meeting and Greeting all residents, guests and clients. Demonstrate stand to greet service.
- Ensure the smooth running of the communication systems within the Facility i.e., telephone, radio’s, internal intercom system, b. Life etc.
- Ensure only authorized persons are given access to areas.
- Issuing of visitor parking permits, offering explanations to the onsite parking procedures.
- Aid the Security of the facility by communicating regularly with them including informing them of any concerning matters that have been notified to concierge.
- Liaising with cleaning staff regarding domestic waste being removed from apartments and removing rubbish if necessary, following operating procedures.
- Correct reporting of any security / health and safety issues.
- Correct reporting of any incidents or complaints.
- Safekeeping of security keys on behalf of residents and the facility, strictly following standard operating procedures at all times.
- Issuing of keys only to the correct personnel / residents. Strictly checking that the appropriate authorisation & disclaimers are in place.
- Cross-training of junior officers.
- Responding to resident enquiries and ensuring the time constraints are met.
- Receipt & issue of residents’ dry cleaning/laundry ensuring relevant paperwork is completed.
- Apartment & Facility key audit during night shift, with follow up for any missing keys with the last person in possession.
- Maintain a safe environment for all people in the facility at all times.
- Secure handling of people’s data, ensuring the PC is locked when not in
- Report any accidents and record in the accident book as appropriate.
- Turn on and off the lobby lights at the appropriate times.
- Ability to handle high pressure moments where many people may be queuing. The capacity to deal with complex issues and the ability to stay calm when dealing with challenging people.
Qualifications and Requirements
- B.Sc qualification, with 1 – 3 years’ experience in a similar role.
- Excellent communication skills.
- Polite and confident with a great deal of patience.
- Ability to multi-task and time-manage.
- Strong verbal and written communication skills.
- Someone who will be able to look after all apartments
- Someone who can work with little or no supervision on site
- Someone who is smiley, and customer focused.
Benefits
- N80,000 monthly.
- HMO
- Pension
- Annual Leave
- Others: Birthday packages, welfare packages, etc.
Mode of Application
Interested and qualified candidates should send their CV to: cvs.fusiongroup@gmail.com using the Job Title as the subject of the email.
(4) Job Title: HR Assistant
Location: Ikeja, Lagos
Employment Type: Full-time
Job Description
- We are looking to employ an HR Assistant with outstanding administrative and communication skills.
- You must be reliable and should accurately follow instructions with the ability to multitask and acclimatize in a fast-paced environment.
Job Roles/Responsibilities
- Support all internal and external HR related inquiries or requests.
- Maintain digital and electronic records of employees.
- Serve as point of contact with benefit vendors and administrators.
- Assist with the recruitment process by identifying candidates, performing reference checks and issuing employment contracts.
- Maintain calendars of the HR management team.
- Oversee the completion of compensation and benefit documentation.
- Assist with performance management procedures.
- Schedule meetings, interviews, HR events and maintain agendas.
- Coordinate training sessions and seminars.
- Perform orientations and update records of new staff.
- Produce and submit reports on general HR activity.
- Complete termination paperwork and exit interviews.
- Keep up-to-date with the latest HR trends and best practices.
Qualification and Requirements
- Bachelor’s Degree in Human Resources or related field.
- 1 – 2 years of experience as a HR Assistant.
- Exposure to labour law and employment regulations.
- Effective HR administration and people management skills.
- Full understanding of HR functions and best practices.
- Excellent written and verbal communication skills.
- Works well under pressure and meets tight deadlines.
- Highly computer literate with capability in email, MS Office and related business and communication tools.
- Fantastic organizational and time management skills.
- Strong decision-making and problem-solving skills.
- Meticulous attention to detail.
- Ability to accurately follow instructions.
- Ability to update our internal databases with new employee information, including contact details, employment forms and employment details.
- Ability to gather payroll data like leaves, working hours and bank accounts and responding to staff inquiries regarding HR policies, employee benefits, and other HR-related matters.
- Ability to handle the recruitment process and coordinate new hire orientations.
- Ability to prepare HR-related reports as needed like training budgets by department.
- Ability to review and distribute company policies in digital formats or hard copies and participate in creating training calendars for staff and planning of company events.
- Assisting the HR staff in gathering market salary information.
Mode of Application
interested and qualified candidates should send their CV to: cvs.fusiongroup@gmail.com using the Job Title as the subject of the mail.
Application Closing Date
submission of all applications ends 10th October, 2022.
see also-NASCP Recruitment 2022 Portal (10 Positions) | FG NASCP Massive Job Recruitment