Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient border-less manner.
We are recruiting to fill the position below:
Job Title: Fraud Analyst
Location: Lekki, Lagos
Department: Compliance & Risk
About the Fraud Analyst Role
- We are looking for driven, passionate, and committed individuals to join the team as we grow and expand across Africa and beyond.
- As a Fraud Analyst your primary responsibility will be to manage all facets of fraud detection and prevention for the Company.
Responsibilities
- Identify and track current fraud trends by reviewing transactions and account patterns.
- Monitor Merchant transactions and accounts for potential fraudulent activities including identity theft, account take over, friendly fraud, and other identified risks
- Work closely with internal functions including Disputes, Recoveries, Customer Service, and Compliance
- Effectively communicate with appropriate authorities to resolve fraud concerns.
- Daily collation, review, analysis and prompt resolution of all fraud related claims received from Card Schemes
- Prompt and effective merchant engagement on all fraud related cases as it concerns them, for prompt resolution and feedback.
- Prompt and effective response to banks on all fraud related cases as it concerns them, for prompt claim resolution and feedback. The team runs a 24-hour operation and weekend shifts.
- Customer advisory service as it concerns fraudulent claims on the platforms and complaint handling and prompt resolution.
- Planning, implementing, testing systems and preparing network security and fraud management standards, policies, and procedures to manage and minimize fraud risk,assisting businesses with implementing the ‘best in class’ tools & processes.
- Fraud data collection and analysis. Also to work on prompt rendition of Risk Management reports.
- Monitor and check compliance with all external Fraud regulatory guidelines across all business type, industry, national financial regulatory body (e.g. CBN) and other international governing bodies
- Escalate fraud related litigation cases/enquiries for prompt resolution. Also work closely with the Legal team.
- To support and ensure fraud cases are communicated to Relationship Managers respectfully for prompt resolution.
- Customer advisory service as it concerns fraudulent claims on Flutterwave platforms and complaint handling and prompt resolution.
Required Competency and skillset to be a Waver
- A minimum of 4 years’ experience in risk management, fraud investigation, chargeback representation, or law enforcement
- One year of experience in the Retail Banking, Payment Processing, or work experience in law enforcement/investigations
- Excellent organizational, communication, presentation, and interpersonal skills
- Excellent PC and technical proficiency in Microsoft Word, Excel, and PowerPoint
- Strong analytic and problem -solving skills
- Interview and Interrogating skills
- Good customer service skills to include diffusing upset customers.
- Knowledge of card processing, payment fraud prevention/detection techniques, and/or On-line Fraud Management
- Detail oriented with excellent research, organizational, and problem-solving skills
- Ability to manage multiple projects simultaneously
How to Apply
Interested and qualified candidates should: Click here to apply
