EIE Project Limited Recruitment for Customer Service Representative

EIE Project Limited Recruitment– EIE Project Limited is looking to hire qualified candidates to fill the position of a Customer Service Representative. Interested persons should kindly apply below.

The EIE Project Limited / GTE is located in Lagos, Nigeria and is part of the Social Advocacy Organizations Industry. The EIE Project Limited / GTE has 20 employees at this location.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos
Employment Type: Full-time

Job Description/Summary

• We are hiring a customer service representative to manage customer queries and complaints.
• You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
• To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Job Roles/Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

See also- Sabaplus Consultancy Services Recruitment for Female Office Assistant

Qualifications and Requirements

• Interested candidates should possess a High School Diploma, General Education Degree, or equivalent with 1 – 3 years relevant work experience.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Salary
N80,000 Monthly.

Application Closing Date
submission of all applications ends 12th August, 2022.

Mode of Application
Interested and qualified candidates should send their CV to: hrtheeieltd@gmail.com using the Job Title as the subject of the email.