CWAY Nigeria Drinking Water Science and Technology Company Limited is recruiting suitably qualified candidates to fill the vacant job positions in their company. Interested candidates should kindly follow the job application guidelines below to apply successfully.
CWAY Group – In 1999, Mr. Onest Che founded CWAY group, a Foods and beverage company in Nigeria and steadfastly committed these investments towards improving people’s lives. Since then, CWAY has been tending to consumers’ health needs and other high quality premium products. Two decades of rapid growth after its establishment, CWAY consistently became a reckoning force as a high employer of labor and the market leader in the manufacturing of drinking water and the beverages investment sector in Nigeria.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Abuja (FCT)
Employment Type: Full-time
Roles/Responsibilities
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call-handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
Qualifications and Requirements
- Candidates should possess an NCE qualification with 0 – 1 year of relevant work experience.
- Proven customer support experience or experience as a Customer Service Representative
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively.
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
READ MORE – Maybrands Limited Recruitment for Sales Team Lead – Apply Here
How to Apply
Interested and qualified candidates should send their CVs to: abujacway@gmail.com using the Job Title as the subject of the email
Application Deadline
13th February 2023.
