Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.
We are recruiting to fill the positions below:
Job Title: Data Centre Sales Manager
Location: Lagos, Nigeria
Job type: Full-time
Job Purpose
- The Purpose of this Job is to Identify, Profile, Prospect and Acquire Data Centre(DC) Customers for Airtel, either as fresh customers or porting customers from competition and a critical requirement for achieving Airtel Business Revenue aspiration from selling DC Collocation & Cloud Services.
Key Responsibilities
Responsible For Developing and Executing The DC Sales Strategy for Airtel Business:
- Develop Overall DC Sales Strategy for Aggressive Acquisition of DC customers across Nigeria
- Develop Solid DC Sales Pipeline for Self and Team Follow Up
- Ensure 70% conversion of prospect to customers
- Secure opportunities to run presentations of Airtel DC collation services to the target audience i.e. corporates and SMEs
- Identify Relevant Collaborations & Events that provide opportunity to showcase DC services to potential customers
- Leverage existing sales channels that currently sell GSM, E1 PRI, Fixed Internet and VAS, for sales of DC collocation services
- Upsell & Cross-sell DC services to existing customer base
Responsible For The Development of Airtel DC Channel Partner Programme:
- Develop Special Channel Partner Programme for DC sales on a mass scale nationwide.
- Recommend Incentive Programmes for Channel Growth
- Develop Channel Expansion Programmes for acquiring Partners with IT sales experience & minimum trading capital nationwide.
Responsible for Gathering Intelligence on Competitor Activities in The DC Sales Space and Proposing Pre-emptive Counter Measures:
- Monitor the activities of competition and develop or recommend counter measures to win competition
- Track and Reporting all DC activities by Competition and special promotional activities that may impact sales
Responsible for The Day-to-Day Management of All DC Related Customer Enquiries and Complaints From Managed Accounts:
- Attend to all daily DC related customer enquiries and complaints, especially from managed account.
- Liaise with Support teams to ensure prompt and adequate resolution of all DC customers’ complaints
Responsible For Tracking Daily, Weekly & Monthly Reports on all KPIs i.e.:
- Submit Daily, Weekly and Monthly Sales Reports
- Track Daily Performance at all levels i.e. individual, and group performances
- Focus all individual and team activities on ensuring that DC sales KPIs are met and on track on daily basis
Collections & Debt Management:
- Encourage customers pay their bills timely.
- Reduce debt portfolio and account churn.
- Follow up with respective Service Executives and Finance to ensure bills are delivered and payments received promptly.
Educational Qualification, Experience & Competencies
Education and Certification:
Must Have:
Work Experience:
Must have:
- 5 years minimum preferably in Telecoms
- 3 years’ experience in managing Key Accounts.
Skills and Competencies:
- Time Management, Product Knowledge, Technology Savvy, Negotiation Skills
- Experience in Enterprise Technology Sales (DC Sales will be an added advantage).
How to Apply
Interested and qualified candidates should:
Click here to apply
Note: Only shortlisted candidates will be contacted.
Application Deadline 3rd May, 2022.
Job Title: Business Solutions Manager – West & South East
Location: Lagos, Nigeria
Job type: Full-time
Job Purpose
- Provides the required and much needed Pre-sales, Technical and Operations related support to the Enterprise Services Business for efficient and timely Service delivery within the service value chain.
Key Responsibilities
Prompt and effective solution delivery:
- Responsible for initial Solution Design and client information gathering (including pre-installation site survey) for all Enterprise Projects.
- Coordinate with 3rd Party Vendor in order to deploy Enterprise Solutions and for Enterprise Core Network Maintenance and Support.
- Coordinate closely with Enterprise Support Team for trouble ticket resolutions, logging and closure.
- Also coordinate with Enterprise Sales team concerning the submission of proposals to clients.
- Attend to technical sales meeting along with Sales Managers in order to capture client’s request for service provisioning.
- Keep a project tracker for all ongoing Enterprise services implementation from Order to Completion in close coordination with Network and Provisioning team and publish such tracker periodically (Daily, Weekly or forthrightly) for the benefit of sales and enterprise team.
- Provide all required documentation including approval process for implementation kick-off of all Enterprise service provisioning (CRF and any other supporting documents).
- Provide the Enterprise Sales Team with the Job completion Certificate for customer concurrence and endorsement to mark the completion of service provisioning and billing commencement.
- Coordinate the billing and invoicing of Enterprise Customers based on signed Job Completion Certificates.
Strong Support Structure:
- Monitors all alarms and measurable parameters on the Enterprise Network Monitoring Application/Tools in order to compile a weekly/Monthly KPI report and including Bandwidth utilization.
- Drive the resolution of all Enterprise Link Outages and faults in coordination with Enterprise Operations Team with regular updates on resolution paths and action plans.
- Supervise and ensure proper quality assurance on all 3rd party installations on Enterprise Client sites.
- Coordinate the technical support activities of 3rd Party vendors both during and after Enterprise Service Implementation.
- Assist in the Resolution of all client outages and push repeat issues to problem management team for promptly fixes and compile weekly Fault resolution reports to track service reliability trend.
- Carry out and track spares as part of ensuring MTTR when replacement items are required at CPE as subset of outage resolution on client site.
Service Level Agreement Compliance:
- Ensure Compliance with the MTTR Clause in the contractual agreement with clients through proactive monitoring of service activity on each account
- Minimise churn through effective management of customer and organizing Service review meetings at intervals.
- Ensures prompt resolution of Network related issues in order to maintain the maximum service availability. (Avoid penalty payouts /Unnecessary Revenue deduction).
- Confer with SLA performance manager and Compile all outage reports for Enterprise managed accounts and make it available to Enterprise Sales Account Managers for reconciliation of such report with the customers when required.
- Assist with other documentations which might be required to keep track of (Enterprise service catalogue) – Enterprise circuits and database including Technical and commercial details.
Educational Qualification, Experience & Competencies
Education and Certification:
Must Have:
- Bachelor’s in Computer Science Engineering, Electrical Electronics with Computing Option or any other IT related courses
- Professional qualifications in Networking such as CCNA, CCNP or higher will be an added advantage.
- ITILv3 and any service management exposure is desirable.
Work Experience
Must have:
- 5-7 years of work experience with 3-4 years of relevant experience in Telecom Industry. 2 which has to be at supervisory level.
- Relevant experience in IT/telecom enterprise services networking environment will be preferred.
- Good Sales techniques overview and exposure.
- Extensive knowledge of Microsoft office suite (MS Project, Word, Excel, Visio and Power Point) will be required.
- Good knowledge of Agile or any process improvement techniques.
Skills and Competencies:
- Technology/Telecom Savvy, Communication, Influencing, Negotiation, Analytical thinking, Project Management, Change Management, Administration, Service Oriented, Organization and Diligence
How to Apply
Interested and qualified candidates should:
Click here to apply
Note: Only shortlisted candidates will be contacted.
Application Deadline 3rd May, 2022.
Job Title: Geo Marketing and Consumer Insights Manager
Location: Lagos, Nigeria
Job type: Full-time
Job Purpose
- Manages site roll-out planning based on GIS and LandScan Map tools
- Manages shop roll-out planning through these tools
- Analyze commercial data sets to uncover trends, patterns and insights in consumer behaviour.
- Build models to compute the ROI computation for sites and other network deployment
- Needs high proficiency in Excel, SQL, Mapinfo and other GIS tools
- Manages planning across all technologies of 2G, 3G and 4G
- Updating of all geography related information in BI and other associated platforms
- Field coordination in site selection
- Manages scale of 15000 plus sites.
Key Responsibilities
Manages Site Roll-out and Sales distribution Planning Based on GIS and LandScan Map Tools:
- Would be required to spear head the site roll out process from the commercial team
- Provide adequate information for the processing of ROIs for all sites
- Provide validation and updates to the site master list shared from the network team
- Initiate ROI projections for new sites
- Interface with the region for site related request and analysis.
- Provide insights and direction in the planning of all shop infrastructure in regards to adequate covered population and current site info
Build Models and Mine Data to Simulate Consumer Behaviour in Different Scenarios:
- Build models and mine data to simulate consumer behaviour in different scenarios
- Develop customer profiles and identify target segments for marketing campaigns.
Updating of all site related information in BI and other associated platforms:
- Providing the BI and IT teams with all relevant site information on time and in full to aid in reporting or the business
Reporting analysis and Insights:
- Provide location based reporting
- Analyze commercial performance from a geographical POV to uncover trends and insights.
- Develop high resolution geographic and digital maps for presentations, reference and analysis
- Make available all reports as at when due to relevant stake holders.
Educational Qualification, Experience & Competencies
- Graduate Degree in Geography, Engineering or related fields.
- At least 5 years of experience in a similar role
- Strong Knowledge Microsoft Excel for Data Analysis is a MUST. Planning/forecasting and visualization.
- Strong knowledge of the Mapinfo and other GIS tools for location based analysis and map presentation is a MUST.
- Strong Knowledge of SQL to mine consumer data is MUST
- Knowledge of Nigerian geographic, population and economic landscape.
- Exposure to a commercial working environment with knowledge of sales and marketing
- Preferred background being telecom / service industry.
Other Requirements:
- Strong attention to detail
- Highly analytical
- Inter personnel skill and cross functional appreciation
- Business and commercial acumen
- Ability to align strategies and systems to business needs.
How to Apply
Interested and qualified candidates should:
Click here to apply
Note: Only shortlisted candidates will be contacted
Application Deadline 3rd May, 2022.
Job Title: Chief Risk Officer – SmartCash PSB
Location: Lagos, Nigeria
Job type: Full-time
Purpose of the Job (Brief)
- The Chief Risk Officer (CRO) is a senior executive responsible for the effective independent oversight of Smart Cash PSB risks, under the direction of the Board’s Risk Oversight Committee (ROC).
- The CRO’s primary responsibility is to develop and implement a risk management framework with appropriate tools for the measurement, reporting and control of Smart Cash PSB financial and non-financial risks.
- The CRO, with input from the CEO and management, will develop a risk appetite framework (as per the Board’s stated risk tolerance) expressed in a limit structure for all business lines.
- The CRO will also monitor risk-taking activities and report adherence to limits to the ROC. The CRO will collaborate with the CEO while having formal reporting lines to the ROC
Key Accountabilities
- Develop Enterprise Risk Management Framework, practices, and policies to analyse and report enterprise risks, and to manage risks according to a Board approved enterprise risk management framework.
- Monitor and report on adherence to and consistency of strategic initiatives with Board-approved risk appetite framework, risk tolerances and risk profile.
- Ensure that the organization’s risk management policies and strategies are in compliance with applicable regulations, rating agency standards, and strategic imperatives of the Payment Service Bank.
- Establish the Enterprise Risk Management architecture for the financial Payment Service Bank.
- Monitor and analyze risks within the company’s business units and reports on these risks to the Board Audit and Risk Management Committees.
- Monitor and ensure proper working of teams involved in market risk including market risk policy development, risk assessment and measurement tools and models for market, liquidity and interest rate risk, determining and monitoring of limits, risk monitoring and reporting dashboards, systems, capital computation and mitigation strategies.
- Monitor and review all tools, methodologies, policies, procedures developed by the risk management teams and facilitator of approval by the Board/Executive Risk Management Committees.
- Receive reports and ensure the development, integration and maintenance of all IT systems and applications related to risk management.
- Monitor and ensure proper working of teams involved in market risk including market risk policy development, risk assessment and measurement tools and models for market, liquidity and interest rate risk, determining and monitoring of limits, risk monitoring and reporting dashboards, systems, capital computation and mitigation strategies.
- Monitor and ensure proper working of teams involved in operational risk including risk policy development, review and upgrade, risk identification, loss event management, risk library development, business line mapping, Control Risk Self-Assessment (CRSA), the development and monitoring of KRIs (Key Risk Indicators), risk capital computation, and mitigation strategies.
- Act in a timely manner to ensure effective management, and where necessary mitigation.
Educational Qualification & Required Skills
- A First Degree or its equivalent in any discipline
- Recognized professional certification will be an added advantage
Required Experience:
- A Minimum of 15 years post qualification experience in risk management or related area within the Financial Services or Information Technology Industry, of which at least 7 must have been in the Banking Sector and 5 years must have been at senior management level
Other Requirements:
- Risk Control mindset: Should show mastery of risk disciplines at a bank-wide and integrated level, risk processes, tools and techniques, capital management, risk-related regulations and compliance.
- Technical Knowledge: Should have a strong understanding of statistics and quantitative data analysis methods. Should have an understanding of different risk management related IT/software applications.
- Keen business acumen – Business and financial judgment, and problem-solving skills are crucial requirements.
- Strong process orientation – A strong understanding of banking processes and operations.
- Intellectual curiosity and analytical approach to work
- Ability to influence a culture of risk awareness in the organization. ▪ Independent thought leadership to strategic decisions and debate.
- Ability to lead and exercise authority through expertise, and experience, showing both strategic and operational understanding of the business model.
- Strong big-picture and strategic orientation yet detail focused.
- Strong sense of collaboration and ability to develop positive relationships with key business stakeholders and demonstrate respectful, constructive negotiating skills.
- Leadership ability to inspire and motivate others to perform well through continuous feedback.
- Excellent written and oral communication skills, with proven ability to present and explain complex information and suggest process improvements to a diverse audience including operations and Senior Management and the Board.
How to Apply
Interested and qualified candidates should:
Click here to apply
Note: Only shortlisted candidates will be contacted
Application Deadline 4th May, 2022.
Job Title: Head of Network Operations
Location: Lagos, Nigeria
Job type: Full-time
About the Job
- To Control, Manage and Support day to day network operations to ensure that the Glass Ball of Customer Experience does not fall 24/7/365, delivering Operational excellence and +1 Network Experience.
Key Accountabilities
- Day to day management of all Network, Regional Operations & Maintenance Strategic Partners(SPs) to deliver optimal availability and Perpetual quality ( Customer). Day-Day Regional customer experience assurance:
- End-to end operational management of the entire Core/IN/VAS, Base station system and Transmission domain
- Periodic audit of all technology domains
- Drive test management, (planning, log collection, reporting, implementation, of recommendations)
- Spares management to ensure availability of both critical and non critical spares
- Service Provider Service Level Agreement management
- Preventive Maintenance Schedule Audit
- Incidence management recommendation follow up
- Support the Operational Interface to both internal and external stakeholders especially Commercial, Customer Service Delivery and IT teams
- Ensure all regional Requirements and deliverables of Operations and Maintenance are met.
- Prepare and manage the annual operating plans OPEX (AOPs) for all the active and passive network systems:
- Direct Annual Operating Plan compilation for Airtel Nigeria Networks
- Direct achievement of Annual Operating Plan targets and all local and group Operating Expenditure saving initiatives to ensure optimization of all network investments
- Ensure Key focus on recurring Operating Expenditure.
- Drive the end to end process documentation, implementation and compliance to processes, procedures and policies to ensure seamless operations across all SP( Process Management):
- Create and Ensure adherence to Governance Model.
- Define service level agreements for internal processes and partners, monitor achievement of defined objectives to ensure an effective and efficient interface to all touch points
- Ensure compliance to applicable policies, procedures and monitor availability of all relevant documentation, across relevant touch points to ensure synergy across all SPs services
- Institute service level agreement measurement methodology to ensure all SPs are accurately measured, rewarded and penalized accordingly
- Regulatory Compliance:
- Ensure that all activities of Operations and Maintenance in the central and Region adhere to corresponding regulatory requirements in daily operations.
- Partner Management:
- Ensure all processes for effective management of Partners.
- Identify processes that will continually improve efficiency of delivery of Key Performance Indicators
- Build a capable and motivated team at Airtel Nigeria to create a high performance team environment:
- Recruit the right talent in consultation with function head, as per defined recruitment guidelines
- Develop and motivate team members through structured training and on the job coaching
- Establish performance expectations and regularly review individual performance
- Recommend appropriate rewards and recognition
Educational Qualification & Required Skills
- Bachelor of Electrical / Electronic Engineering or Telecoms Engineering (Masters Degree in Engineering a plus)
- Sound knowledge of Mobile Network O&M
- Analytical and Presentation skills
- Strategic negotiation skills
Required Experience:
- 10-12 years of varied experience in operation and maintenance in the Telecom industry
- 5-8 years managerial experience in a GSM/mobile company
- With at least 3 years senior management experience in an area of network operations
Other Requirements:
- Entrepreneurial disposition in decision making and managing resources
- Logical decision making abilities
- Flexible and dedicated
- Ability to innovate and deliver value to business
- Ability to manage an outsourcing partner to effectively deliver on service level agreements
- Ability to motivate and lead both internal and external partners
- Impeccable integrity and character
- Go-getter
- Communication Skills
- Cost, process and automation Innovation
How to Apply
Intereted and qualified candiates should:
Click here to apply
Application Deadline 4th May, 2022.
Note
- Only shortlisted candidates will be contacted.
- We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of; among others, their race, disability, religion or gender. All employment opportunities are decided on the basis of qualifications, merit and business need.